Customer Service Representative
Customer Service Representative
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Job Description
About INEOS Styrolution
INEOS Styrolution is the worlds leading styrenics supplier with a high-performing portfolio of styrene monomer polystyrene ABS and advanced styrenic products. With more than 90 years of innovation in materials science INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive electronics household construction healthcare packaging and toys/sports. Operating 17 production sites in nine countries the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3000 people. Sales were 4.5 billion euros in 2023. More information:
Role and purpose:
Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.
- Providing a pleasing experience to customers from order processing to delivery through quality service with the advantages of integrated supply chain thereby enhancing their favorability and loyalty towards the company
- As front line of supply chain CSR acts as the facilitator and coordinator among customers sales logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
- Together with sales proactively and actively managing customers timely payment.
- Timely handle report and record customer objections according to different cases follow up the related investigation decision and maintain good after sales service.
- Providing order info. and tracking for sales and business analysis.
- Actively participate new customer development project and follow up with new customer application sampling communication on specific requirements in packaging logistics documents etc.
Main responsibilities include but not limited to:
Sales Order processing
- Maintain customers master data in SAP
- After sales confirmed order taking follow up order processing in SAP applying different order type and processing procedures according to different sales modes which includes direct domestic direct export indent agency or intercompany sales etc.
Customer communication
- Communicate cargo delivery schedule push delivery for achieving sales target
- Follow up with customers feedback coordinate abnormal cases and provide effective solution
Internal and External communication
- Provide instant information and effective assistance to commercial team;
- Communicate with SCM planning team for stock availability for customer delivery plan
- Communicate with SCM execution team for deliveries requirement logistics documents and NCM
- Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
- Communicate with outsourcing company for shipping documents (for products from Korea)
Other ad-hoc business
- Reporting and tracking sales order status for sales and business analysis
- Participate and support new customer development project / global account customer business
What do you need to succeed:
- Diploma or Degree or above. Major in business administration marketing communications supply chain or a related field is preferred but not mandatory
- Familiar with all office tools including Outlook Word Excel PowerPoint and etc.
- Fluent English Thai language is preferred
- Good communication skills with various individuals
- SAP or major ERP system experience
- At least 4 years of working experiences in supply chain customer services or logistics administration or related business experiences.
- Familiarity with domestic sales direct export / re-export and trade business.
- Familiarity with general contract terms inco-terms payment terms etc.
- Understand common contract law customs regulation
Why join us
At INEOS Styrolution we offer a stimulating and collaborative work environment competitive compensation and a commitment to your professional growth.
Were dedicated to diversity inclusion and creating a workplace where all voices are heard.
If youre ready to make your mark and drive our organizations success we invite you to apply or contact
Your application will be treated confidentially.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
