SMB Account Manager, Expansion
SMB Account Manager, Expansion
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Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.
Visit to learn more.
About the Role
As an SMB Expansion Account Manager youll have the opportunity to work with Motives largest line of revenue. SMB customers make up the majority of Motives customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success are highly motivated have international exposure to US customers and culture and consistently practice refining their skillset.
A successful SMB Account Manager is coachable receptive to feedback has a willingness to learn and is open to embracing continuous improvement. Strong interpersonal skills a strong technical aptitude a high attention to detail and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team a win-as-a-team mentality is a this high-energy role you should be comfortable working in a fast-paced quota-driven environment and be flexible with changing processes.
What Youll Do
- Develop strong executive relationships and a deep understanding of each clients business in order to identify opportunities for growth and expansion within your SMB customer base.
- Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
- Demo Motive software and solutions to fleet managers or your larger more strategic SMB customers.
- Collaborate with your account teamcustomer success managers support product specialists sales engineers data analytics and moreto support and grow your customers.
- Support contract renewals by proactively engaging clients on upcoming renewals ensuring a smooth process that minimizes churn.
- Resolve problems including identifying issues thinking critically to determine the optimal course of action and implementing best available solutions.
- Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
- Develop a deep understanding of our technology platform and operations using that understanding and market input to bring back iterations to our business.
- Constantly study and deepen understanding of market trends to enable consultative insight.
What Were Looking For
- Bachelors Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
- 2 years of relevant or transferable work experience (post a higher education degree).
- Strong end-to-end ownership attitude from identifying opportunities running demos involving partner teams to closing deals.
- Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
- Strong ability to build rapport with executive decision-makers influencing outcomes through both an understanding of the customers business and the unique solutions that Motive can deliver.
- Best-in-class communication skills with the ability to successfully convey key value propositions and quickly manage objections.
Please review our Candidate Privacy Notice here.
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.
Please review our Candidate Privacy Noticehere .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
Required Experience:
Manager
Employment Type
Full Time
