DescriptionKey Responsibilities:
- Troubleshoot and resolve network issues escalated from frontline support using strong analytical and diagnostic skills.
- Collaborate with engineering and operations teams to implement network changes maintenance activities and incident response plans.
- Maintain and update network documentation including topology diagrams configuration records and support procedures.
- Assist in testing and validating network upgrades patches and new deployments in a support capacity.
- Participate in support planning sessions daily team syncs and backlog grooming to ensure timely issue resolution.
- Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
- Support other operational and project-based tasks assigned.
Required Qualifications:
- Associates degree in computer science information technology or related field or equivalent hands-on experience.
- Minimum 1 year of experience supporting enterprise networks in a technical or operational role.
- CCST certification or equivalent networking expertise.
- hands-on experience with at least one of the following:
- Routing and switching (Cisco routers and switches VMware SD-WAN)
- Firewalls (Cisco ASA Palo Alto NSX)
- Load balancers (F5 AVI)
Preferred Qualifications:
- Palo Alto PCNSE certification
- F5 or related load balancing certifications
- Microsoft Azure certification
- Familiarity with project or incident management practices (e.g. ITIL Agile)
- Experience automating network support tasks using Python or scripting tools
DescriptionKey Responsibilities:Troubleshoot and resolve network issues escalated from frontline support using strong analytical and diagnostic skills.Collaborate with engineering and operations teams to implement network changes maintenance activities and incident response plans.Maintain and update...
DescriptionKey Responsibilities:
- Troubleshoot and resolve network issues escalated from frontline support using strong analytical and diagnostic skills.
- Collaborate with engineering and operations teams to implement network changes maintenance activities and incident response plans.
- Maintain and update network documentation including topology diagrams configuration records and support procedures.
- Assist in testing and validating network upgrades patches and new deployments in a support capacity.
- Participate in support planning sessions daily team syncs and backlog grooming to ensure timely issue resolution.
- Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
- Support other operational and project-based tasks assigned.
Required Qualifications:
- Associates degree in computer science information technology or related field or equivalent hands-on experience.
- Minimum 1 year of experience supporting enterprise networks in a technical or operational role.
- CCST certification or equivalent networking expertise.
- hands-on experience with at least one of the following:
- Routing and switching (Cisco routers and switches VMware SD-WAN)
- Firewalls (Cisco ASA Palo Alto NSX)
- Load balancers (F5 AVI)
Preferred Qualifications:
- Palo Alto PCNSE certification
- F5 or related load balancing certifications
- Microsoft Azure certification
- Familiarity with project or incident management practices (e.g. ITIL Agile)
- Experience automating network support tasks using Python or scripting tools
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