Implementation Consultant
Implementation Consultant
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Job Description
Necessities
Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
Willing to work overtime overnight weekends and public holidays as requested
Commitment to adhere to company standards policies and procedures
Ability to communicate effectively and build rapport with Oracle team members customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds
Currently hold a valid passport
Knowledge Skills and Abilities Fundamentals
Three to five years industry experience
Tertiary qualification Information Systems or similar Hospitality Business or Event Management field
Knowledge of hotel front office management procedures
Professional written and spoken English (and any applicable local language e.g. Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular Outlook Excel Word and PowerPoint
Knowledge Skills and Abilities Desirable
Previous training experience in theoretical/conceptual training
Knowledge of broader hotel operating procedures (events management housekeeping or Finance)
Previous experience in supporting hospitality software products
Knowledge of other similar PMS systems
Basic working knowledge of Networks PCs and related peripherals
Familiarity with Windows Server Oracle databases SQL and remote connectivity Applications
Experience with Zoom Meetings or similar video conferencing software
Career Level - IC2
Responsibilities
Duties & Responsibilities
Installing configuring training transitioning and supporting Oracle Hospitality products using the latest Oracle installation configuration and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of entry tracking and first line escalation of Service Requests in MOS Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope deliverables and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
Required Experience:
Contract
Employment Type
Full-Time
