Infrastructure Services Sr. Consultant

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

What youll do:

As a core member of the Infrastructure Services team you will be responsible for leading discussions and engagements with major hyperscaler partners. Your role will focus on driving capacity planning ensuring operational stability and fostering continuous improvement across our infrastructure landscape.

Key Responsibilities:

• Lead strategic discussions with hyperscalers on infrastructure capacity planning and scalability.
• Ensure the stability reliability and resilience of infrastructure operations.
• Identify opportunities for continuous improvement and operational excellence.
• Collaborate cross-functionally with delivery security and compliance teams to ensure seamless service execution.
• Provide insights and recommendations to senior leadership for data-driven decision making
• Drive growth of SAP Enterprise Cloud Services (ECS) customer base of 7200 Globally and rapidly growing.
• Support ECS Infra Capacity planning and management team to achieve target customer count year on yearand reduce Total Cost of Ownership.
• Oversee Infra operational capacity requirement of 200000 servers across 100 Datacenters.
• Maintain customer infrastructure requirements accurately in demand planning tools and with at most transparency.
• Follow defined processes identify the need to continuously improve. Maintain and enhance documentation.
• Address customer requests (on tickets or emails) in a very timely manner. Understand customer requirements contractual eligibility and efficiently manage capacity.
• Cross team co-ordination:
• Work with Global Delivery Office to review infra capacity situation and plan Customer system delivery date/s.
• Work with System Build & Service Request handling team to enable full filling of customer deliverables.
• Work with Decommission team Incident Team to track and follow up any pending or long running decommission.
• Support development teams with tool implementation and integration.
• Work with public cloud capacity team/s to ensure capacity availability for ECS customers.

What you bring:

• Proven experience in infrastructure operations or service delivery with a focus on large-scale environments.
• Strong understanding of capacity planning operational stability and reliability engineering.
• Experience in stakeholder engagement preferably with hyperscalers or large enterprise clients.
• Excellent analytical problem-solving and communication skills.

• Excellent working knowledge in MS Excel & MS Outlook. Hands on experience in any reporting tool will be an added advantage.
• Excellent verbal written communication (English) analytical presentation and co-ordination skills.
• Hands on scripting or coding experience in any of programming languages - python powershell will be desired.
• Basic understanding of Cloud Infrastructure is required compute servers storage networking datacenter.
• Basic understanding of any of the following - Baremetal servers VMWare Kernel-based Virtual Machine will be an added advantage.
• Basic understanding of any public clouds such as AWS Azure Google Cloud or IBM Cloudwill be an added advantage.

• Strong problem-solving and decision-making skills.

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431059 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.