Welcome Consultant- (Qld, NSW, Vic) â Remote
Welcome Consultant- (Qld, NSW, Vic) â Remote
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Job Description
About us
The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. Its life changing for people with disability but that doesnt mean its easy to navigate. And thats where My Plan Manager comes in!
As a financial intermediary operating in the NDIS ecosystem we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans. That means our award-winning team and tech take care of financial administration like managing budgets processing invoices and providing compliant financial reporting and our clients get on with whats important to them.
My Plan Manager is part of the MPM Group. Our values centre around being kind genuine innovative and inclusive and they drive everything we do.
About the role
Operating within our Growth team the Welcome Consultant and their colleagues will deliver a quality onboarding experience for key providers new to the MPM Group. As well as provide ongoing engagement with some existing key providers ensuring their ongoing advocacy of MPMG to new or existing participants through the resolution of any complex provider issues.
What youll do
Reporting to the Welcome Team Manager youll be:
Ensuring that all new clients are efficiently set-up in applicable internal and external systems.
Respond to leads being received including via the MPM Website and inbound calls.
Provide client on-boarding support to the Community Engagement Managers from their referral partners into the MPM community.
Assist in campaign execution to generate new client leads primarily via phone but occasionally out amongst the community.
Work closely with Operations to ensure that client expectations are met.
Overcome hesitations that clients may have in signing up with MPM by promoting the advantages of our product and the additional services that MPM provides including online portals and Kinora.
Assist in the empowerment of clients to exercise individual choice and control over their NDIS Plan budgets and supports.
Ensure exceptional client service is delivered during every interaction by providing accurate tailored and timely advice to people wanting to join MPM.
Support and advise staff members throughout the team and the organisation with the onboarding process of new clients to MPM. Liaise with internal stakeholders ensuring the client is at the centre of the process.
Identify opportunities for continuous process improvement to customer service experience.
Deliver on applicable personal KPIs and objectives.
Perform duties in compliance with the NDIS regulatory framework
About you
Youll be focused identifying and defining market growth opportunities including acquisitions diversification strategies and new service offerings with a focus on client and provider acquisition referral retention and upsell.
You will be excited to help establish a new team to deliver great service and innovative solutions that delight our key providers and ensure a strong ongoing relationship. You will also enjoy connecting and mobilising specialists across the business to support your delivery of a seamless solution to key providers that further differentiates MPMG in the market.
To be our next Welcome Consultant youll:
Knowledge of disability sector and NDIS highly desirable.
Prior experience in delivering exceptional customer service and client relationship management. Sectors might include retail sales real estate call centre disability and/or financial services industries.
A strong communicator who can connect with their client and respond individually to their circumstances.
Excellent verbal public speaking and written communication skills.
Strong relationship building skills with an empathetic and person-centred approach to internal team and external customer interactions.
Demonstrated ability to deliver an exceptional customer centric experience.
Excellent communicates skills in both verbal and written forms.
Ability to effectively manage client complaints through to resolution.
Ability to initiate build and maintain collaborative and effective partnerships across all organisational levels.
High level literacy and numeracy skills with IT expertise; Office 365 CRM and databases.
Whats on offer
As Australias first largest and leading provider of NDIS plan management services were offering:
A fast-paced environment within an equally fast-growing industry
The ability to make a real difference to the disabled community and ecosystem
To work for a company that is at the heart of community and innovation
Get experience working with a team of experts across sales marketing customer success operations and finance
To work for an award-winning technology company backed by a premium VC organization
The opportunity to develop your career and make a real difference to the commercial and community success of My Plan Manager.
We embrace equal opportunity and we thrive on it!
At My Plan Manager we dont just accept difference we celebrate it we support it and we thrive on it for the benefit of our clients our team and our work. Were proud to be an equal opportunity employer that embraces diversity.
How to apply
If youd like to apply for this role please click the apply now button and follow the prompts. For a confidential conversation about this role please contact recruitment via email
Applications close on 10th September 2025.
Required Experience:
Junior IC
Employment Type
Full-Time
