Commercial Lines Account Manager - Small Business
Commercial Lines Account Manager - Small Business
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$ 55000 - 65000
1 Vacancy
Job Description
Job Description
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.
Job Summary:
Due to experience and technical knowledge the Select Account Manager is responsible for handling higher level risk issues without the direction from a Client Advisor or Producer. The AM is responsible for servicing new and existing clients that generate on average generally less than $3000 in commission or as otherwise assigned. Provide with a positive attitude a high level of support in obtaining maintaining expanding and servicing business accounts. Ensure accuracy of new and existing data input in the automation system and perform essential functions per guidelines procedures quality and service standards stated by the agency. Marketing activity is required in this position to meet service retention and quality standards. This is an 95% in house position that requires direct interaction with clients. Effective communication is a key component in this role. AM should demonstrate the ability to collaborate with their peers while working towards common Team goals.
Responsibilities:
Provide primarily in house customer service to clients as assigned and requested.
Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Advise and assist clients by explaining coverage options/exclusions making coverage recommendations requesting policy changes handling premium collections and answering questions and concerns of the client. Responds to client service requests in a timely manner that will avoid potential E&O issues.
Review & collect aged receivables.
Regularly review current coverage recommend changes in coverage or markets and actively solicit increase in coverage or rounding out of account.
Prepare proposals schedules of insurance and recommendations for clients.
Review audits with client as needed. Follow company direction and agency guidelines for disputed audits.
Prepare quotes proposals applications and supplemental forms for timely and complete submission to carriers for new or renewal accounts.
Competently and confidently discuss policy changes and coverage issues with underwriters while advocating on the clients behalf.
Assist with new business calls online quote requests & walk-ins.
Actively participate in weekly Select Team Meetings.
Actively participate in carrier meetings as scheduled to stay up to date on available products.
Initiates renewal reviews with clients and re-markets as appropriate to provide the client with the optimal solution in the coverage of their assets and the retention of the client. Prepares summaries of insurance and recommends coverages to avoid potential E&O issues.
Process surplus lines agency bill renewals and remarket to an admitted carrier whenever possible.
Review renewals to determine if non-standard policies can be rewritten in a standard market. Prepare rewrite applications.
Remarketing of a renewal to provide best option(s) available to client in current market conditions.
Receive review and manage cancellations and act to save accounts as appropriate.
Maintains client accounts on agency automation system documents conversations properly attaches documents in Agency Management System sends confirmations to insureds and adheres to all other automation procedures that are or become established. Maintains follow-up and suspense system for outstanding orders and correspondence follows-up on overdue and suspense items. Responds to carrier requests for additional information in a timely manner.
In conjunction with Manager/Coordinator of Business Insurance coach and mentor team members in their professional development. Support and implement strategies to accomplish the agency mission and initiatives.
All work is executed in a manner to avoid potential E&O issues. Immediately notifies management of any potential E&O issues.
Miscellaneous:
Actively pursue relevant CE courses and achievement of a designation by the end of year three.
Participate in seminars and other training for knowledge and skill development.
Some training of other employees may be required.
Provide backup in other areas as assigned.
Perform other duties and special projects at Managements request.
Help develop efficiencies in automation in a paperless environment reducing or eliminating paper flow.
Stay abreast of trends products pricing and competitive markets. Have working knowledge of all agency and company changes procedures.
Requirements:
Licensed in P&C
3-5 years of relevant experience in commercial lines insurance
Proficiency with the MS Office Suite
Proficiency with Applied Epic preferred
Benefits and Perks:
Competitive compensation
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.
At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.
We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $55000 - $65000. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full-Time
