Systems Executive, Intelligent Transport
Systems Executive, Intelligent Transport
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Job Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.
The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations performing fault rectification and maintaining operational efficiency. This role involves working in 12-hour shifts preparing log reports and consolidating monthly performance reports to ensure seamless communication and operational continuity.
Key Responsibilities:
- Perform Level 1 operational tasks including monitoring systems and equipment for abnormalities.
- Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
- Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.
- Diagnose and troubleshoot basic system faults and technical issues.
- Apply corrective measures to restore normal operations within defined timelines.
- Collaborate with internal teams to resolve recurring or critical issues.
- Maintain accurate and detailed operational log reports during shifts.
- Consolidate and prepare comprehensive monthly reports summarizing key operational metrics fault trends and resolutions.
- Act as a point of contact during operational shifts for updates escalations and notifications.
- Ensure seamless handover of duties and information between shifts.
- Adhere to organizational and regulatory standards for system operations and fault management.
- Participate in periodic reviews and audits of operational processes.
The Ideal candidate should be
- Minimum ITE Information Technology Telecommunications or related fields.
- Prior experience in system monitoring operations or technical troubleshooting is an advantage
- Strong analytical and problem-solving skills.
- Proficiency in using monitoring and reporting tools.
- Effective communication skills for coordination and reporting.
Work Environment
- 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
- Fast-paced environment requiring attention to detail and adaptability.
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
Employment Type
Full-Time
