FWS: CICE Customer Support Student Assistant

Job Title

CICE Customer Support Student Assistant

Salary

Classification Range $16.50 - $24.00 per hour

Anticipated hiring range depending on qualifications not to exceed $19.00

Department

Center for Internships and Community Engagement

Work Schedule

Flexible within M-F 8-5. Up to 20 hours per week.

Job Summary

Under general direction responsible for providing front office customer service to students faculty staff and community members. Provide guidance information and assistance to students seeking academic internships and service-learning opportunities. Provide information to students on all of the CICE programs. Process necessary data and paperwork related to student placement for academic internships and service-learning. Assist students with CICE processes. Assist staff with maintaining partner data and internship position information and managing projects.

Use customer service and problem-solving skills to respond to customers via email telephone and in person. Ability to work as a member of a team and communicate effectively with office staff and administrators.
Should be familiar with a variety of office support technology and systems such as Outlook Word and Excel. Must be capable of learning CICEs custom computer programs.

We are looking for candidates with a positive attitude and an active energetic mind that is characterized by highly ethical practices and a commitment to diversity openness flexibility integrity and kindness. This is an in-person position. Our customers come first!
Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty staff and other students; communicate effectively with all levels; familiarity with Microsoft Office programs; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated) or who is registered for the subsequent semester.
• In good academic standing (not on academic probation continued probation academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Preferred Qualifications

Physical Requirements

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. California State University Fullerton is not a sponsoring agency. All unsolicited resumes will be returned without review. California State University Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students staff administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.