Working Student Success Management
Working Student Success Management
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Job Description
Working Student Emerging Accounts Success Management Team
Location: Ansbach / Remote within Germany
Part-time (1520 hours/week)
Start: as soon as possible
THE OPPORTUNITY
Tradebyte the leading integrator for Fashion & Lifestyle brands across Europe and an independent company within the Zalando Group is looking for a motivated Working Student to support the Emerging Accounts Success Management (EMA) Team.
The EMA team is responsible for ongoing customer management ensuring smooth collaboration and identifying opportunities for growth and upselling. A core part of the role includes the preparation and follow-up of Quarterly Business Reviews (QBRs) and other customer-related activities.
As a Working Student you will take over essential preparation and organizational tasks enabling Success Managers to focus more on strategic customer engagement. This is an exciting chance to gain hands-on experience in Customer Success Management within the B2B SaaS and e-commerce environment.
WHAT WILL YOU DO (AND LOVE DOING)
QBR Preparation & Customer Materials
- Create and prepare presentations reports and performance analyses for customer meetings
- Maintain and improve templates and playbooks for Success Managers
Upselling Support
- Assist in preparing business cases and offer documents
- Research and summarize best practices to highlight customer growth opportunities
Process & Tool Support
- Maintain customer data and project status in internal systems
- Support KPI tracking and create regular status reports
Daily Team Support
- Take over organizational tasks to free up Success Managers time for customer engagement
- Collaborate with cross-functional teams (Sales Marketing Product) on relevant topics
WHAT WE ARE LOOKING FOR
- Currently enrolled in a Bachelors or Masters program (Business Management Economics or similar)
- Strong interest in Customer Success Account Management E-commerce or SaaS
- Analytical mindset with strong organizational skills and attention to detail
- Excellent communication skills in English (German is a plus)
- Proactive curious and comfortable working in a fast-paced international environment
- Previous experience in customer-facing roles project work or sales is a plus
WHAT IS IN FOR YOU
- Gain insights into Customer Success Management with leading Fashion & Lifestyle brands across Europe
- Take responsibility in a fast-growing tech company at the heart of the e-commerce ecosystem
- Work with a diverse motivated and international team
- Flexible working hours home office options & up to 30 vacation days
- Exclusive perks: Zalando discounts (up to 40%) employee share shop company bike or e-car charging
- Supportive work environment with a focus on well-being: health offers free drinks & fruit
Employment Type
Part-Time
