Customer Support Engineer(ä¸æµ·å¼ æ±/åå®/临港)
Customer Support Engineer(ä¸æµ·å¼ æ±/åå®/临港)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Support Engineer
Job Description:
- Install equipment at customers locations including equipment with new features unload components inspect for damage assemble align and test. Analyze applicability accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties including pass-downs work orders field service reports system problem reports and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly can accept overtime working and travel request .
- Have initiative to communicate with colleagues and learn from them
- Can accept manager/leaders arrangement based on company business needs
Educational Level:
- Position requires a BS degree in an engineering field or equivalent experience mechanical aptitude and knowledge of pneumatics hydraulics electronics semiconductor processes relevant software and related.
- Knowledge of safety procedures required.
- Sufficient oral and written English level
Personal Skills:
- Off line analysis capability
- Analysis techniques and tools
- Analyzing capability
- Open-minded and communication skills
- Passionate and willing to learn
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Employment Type
Full-Time
