Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)
Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Summarized Purpose:
Provides technical and medical information and/or performs intake of adverse events/ productcomplaints with quality customer service. Analyzes and researches inquiries and documents interactionsaccording to organizational client and regulatory guidelines. The information provided will be given to alevel in parallel with the individuals expertise experience and training.
EssentialFunction:
Responds accurately and professionally to technical and medical information
inquiries received via phone email internet or mail in reference to
pharmaceutical or device products. Processes fulfillments and provides clinical
trial information or after-hours on call support.
Analyzes callers questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational client and regulatory
guidelines.
Identifies records and triages adverse events and product complaints
according to organizational client and regulatory guidelines and provides
additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures
including client products SOPs protocols GCPs and all applicable regulatory
requirements.
Works with internal and external client contacts to resolve inquiries. As
needed researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.
Education:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.
In some cases an equivalency consisting of a combination of appropriate education training and/or directly related experience will be considered sufficient for an individual to meet therequirements of the role.
Knowledge Skills and Abilities:
Native Portuguese speaker.
Strong English skills in all four areas: reading writing comprehension and speaking (for interacting with people from other countries) - mandatory.
Solid computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Required Experience:
IC
Employment Type
Full-Time
