Senior E-Learning Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Senior E-Learning Manager will provide thought leadership in the application of learning experience design strategies and methodologies particularly in the areas of instructional design and courseware development to deliver learner-centered training solutions across all levels in the organization.

The Senior E-Learning Manager will lead and mentor a team of E-Learning Managers who are in charge of different roles such as Learning Experience Designers Interactions Experts New Media Developers Content Inspectors and LMS Administrators.

This role will report directly to the VP of Learning and Development for Southeast Asia but will support global operations located in Philippines Taiwan North America Tijuana and India.

The Senior E-Learning Manager will:

• Hire train mentor and evaluate staff to ensure seamless execution of proposed learning interventions

• Provide overall direction to the following workstreams to deliver innovative and high-impact learning solutions:

  • Learning Experience Design - Conceptualization of dynamic learning ecosystems that will boost new hire speed to proficiency and address performance gaps in production.

  • New Media and Courseware Development - Utilization of various graphics video and course authoring software to develop visually appealing and modern-looking instructional media. Development of advanced instructional media which includes but not limited to: guided tool simulations interactive lessons and assessments motion graphics instructional videos and game-based courses.

• Collaborate with key functions within the organization to achieve training operational and financial goals:

  • Implementations Project Management Client Services Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches

  • Operations Management Quality and PST to address performance gaps in production

  • Learning and Organizational Development (L&OD) for continuing education and skills enhancement

  • Other Support functions and vendors for organization-wide special projects (e.g. new tool/technology process updates)

• Evaluate and report learning effectiveness and impact.

• Research new ways to deliver relevant authentic and more meaningful learning experiences through computer-based/self-paced instructor-led or blended modes of delivery.

The success of the Senior E-Learning Manager is measured through:

• Implementing training programs that reflect a learner-centered teaching philosophy

• Improving learning transfer

• Increasing speed to proficiency rates in new hire training

• Achieving appropriate contractual client metrics

• Adhering to agreed timelines

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelors degree in Instructional Systems Design or any related field a plus but not a requirement.

REQUIRED CERTIFICATIONS

None

WORK EXPERIENCE

• 3-5 years mentoring teams in the E-Learning space

• 3-5 years actively practicing instructional design methodologies in a fast-paced environment

• 3-5 years designing learner-centered training programs and developing related training materials

• Drafting measurable training goals and learning objectives (in all three learning domains)

• Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g. media development tools office suite and other web applications)

• Understanding of functionalities of courseware authoring tools (e.g. Adobe Captivate Articulate Storyline)

• Experience with E-Learning design principles practices and platforms (LMS)

• Experience creating static and motion graphics using Adobe Creative Cloud programs (Photoshop Illustrator After Effects Premiere Edge Animate and so on).

• Experience developing instructional media with at least one e-learning authoring tool (Adobe Captivate and Articulate Storyline preferred).

• Solid grasp of visual design principles.

• Knowledge of e-learning development/interaction levels.

• Knowledge of Blooms Taxonomy of Learning Domains (or Anderson and Krathwohls).

• Knowledge of Mayers 12 Principles of Multimedia Learning.

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts explore alternatives and propose quality solutions

• Demonstrated ability to communicate information and ideas clearly and concisely verbally and in writing

• Demonstrated ability to interact with peers management and other departments in a professional manner

• Must be able to foster a positive and productive work environment with the ability to lead build teams and motivate staff

• Strong organizational and interpersonal management skills

• Ability to manage time effectively and efficiently

• Self-motivated and directed with keen attention to detail
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager