Technical Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WalkMe an SAP company pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in todays complex digital landscape. By leveraging WalkMes featuresguidance engagement insights and automationemployees boost efficiency executives gain greater visibility into digital usage and organizations maximize their digital assets driving successful digital transformation.
Together SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAPs robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMes intuitive digital adoption platform.
This role is with SAP supporting WalkMe.
As a Technical Support Engineer you will report to the Support Manager. You will be the trusted point of contact for WalkMes portfolio of customers beginning from the point of sale and extending through onboarding project success and renewals. As a Technical Support Engineer you will play a crucial role in delivering prompt and effective solutions to our customers ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally you will actively contribute to our knowledge base and customer community enhancing the overall customer experience.
*** Working Days - Monday to Friday
What Youll Own
- Communicate with customers via email live chat and screen shares.
- Act as a trusted advisor to our customers promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfill their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
What You Need to Succeed
- 1.5 year experience in software support or customer service.
- Fluent in English (verbal and written).
- Problem-solving skills with a customer-first approach.
- Knowledge of HTML jQuery CSS (please specify your level).
- Experience in various communication formats (written live chat conference calls in-person).
- Ability to grasp and articulate new technologies quickly.
- Proficient in using application logs browser dev tools and other diagnostic tools.
- Independent and teamwork capabilities.
- Poise and articulation in challenging customer interactions.
- Availability to work onsite at the Dublin SAP office 3 times a week
*** Working Days - Monday to Friday
0 - 0 a year
Our job titles may span more than one career level. The salary range for this role is between 42700 to 56000. The actual base pay is dependent upon many factors such as: location training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
We win with Inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: emailprotected.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Even if your organization is digitally mature, there still exists the growing challenge of keeping up with the exponentially increasing and stunningly sophisticated capabilities that today’s innovators are delivering. Recognizing that our technological capabilities are increasing at ... View more
