Product Manager, Customer Experience and Business Trends
Product Manager, Customer Experience and Business Trends
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Do you want to contribute to Amazons latest Generative Artificial Intelligence (GenAI) efforts with a focus on automating business processes We are looking for a candidate who can balance technical skills with rigorous business acumen.
In the Customer Experience and Business Trends (CXBT) org we obsess over Amazons customer experience proactively finding ways to improve it. To do this we use multiple advanced methodologies including in-house tech tools and this role you will be using and developing our state-of-the-art AI tools to proactively monitoring the live Amazon site for issues working with the tech teams to ensure these are fixed.
Key job responsibilities
Design and build proof of concept experiments that best describe the quality of the customer experiences: write scripts to automatically and continually assess the state of Amazon customer experience
Collaborate with cross-functional teams (including Product Managers Technical Program Managers and engineering teams) to ensure the timely resolution of identified issues
Create product/feature proposals to scale and automate the process of evaluating those customer experiences
Implement technical solutions from conception through deployment including architecture decisions and implementation strategies
Drive operational excellence through monitoring troubleshooting and continuous improvement. Report and summarize key issues
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers developers sellers/brands employees investors streamers gamers.)
Self-starter motivated and extremely organized; A passion for technology and for learning
Technical Degree (Computer Science Maths Engineering or equivalent) and/or relevant tech experience.
1 years working in software (Cloud Architecture Systems Design Software Development Infrastructure Architecture Data Engineering or DevOps) and/or technical product/program management
Proficiency with one or more general purpose programming languages including but not limited to: Python Java Javascript Typescript
Data analysis experience such as proficiency in using the Pandas framework in Python for data manipulation cleaning and exploration
Experience with Intermediate level of Excel
Fluent written and verbal communication skills in English
Experience working with Amazon Web Services or equivalent cloud-based infrastructure services
Experience with AI/ML including GenAI and LLMs
Experience working with and writing algorithms data structures complexity analysis and object-oriented software design
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Excellence in technical communication across all seniority levels
Interest in e-commerce and Generative AI solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In the Customer Experience and Business Trends (CXBT) org we obsess over Amazons customer experience proactively finding ways to improve it. To do this we use multiple advanced methodologies including in-house tech tools and this role you will be using and developing our state-of-the-art AI tools to proactively monitoring the live Amazon site for issues working with the tech teams to ensure these are fixed.
Key job responsibilities
Design and build proof of concept experiments that best describe the quality of the customer experiences: write scripts to automatically and continually assess the state of Amazon customer experience
Collaborate with cross-functional teams (including Product Managers Technical Program Managers and engineering teams) to ensure the timely resolution of identified issues
Create product/feature proposals to scale and automate the process of evaluating those customer experiences
Implement technical solutions from conception through deployment including architecture decisions and implementation strategies
Drive operational excellence through monitoring troubleshooting and continuous improvement. Report and summarize key issues
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers developers sellers/brands employees investors streamers gamers.)
Self-starter motivated and extremely organized; A passion for technology and for learning
Technical Degree (Computer Science Maths Engineering or equivalent) and/or relevant tech experience.
1 years working in software (Cloud Architecture Systems Design Software Development Infrastructure Architecture Data Engineering or DevOps) and/or technical product/program management
Proficiency with one or more general purpose programming languages including but not limited to: Python Java Javascript Typescript
Data analysis experience such as proficiency in using the Pandas framework in Python for data manipulation cleaning and exploration
Experience with Intermediate level of Excel
Fluent written and verbal communication skills in English
Experience working with Amazon Web Services or equivalent cloud-based infrastructure services
Experience with AI/ML including GenAI and LLMs
Experience working with and writing algorithms data structures complexity analysis and object-oriented software design
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Excellence in technical communication across all seniority levels
Interest in e-commerce and Generative AI solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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