Company:

International Programs Group (IPG) is an independent Third-Party Administrator which provides claims services for Lloyds of London syndicates domestic insurers self-insured entities or organizations with high deductibles or self-insured retention.

Today IPG works with Canadas largest network of independent adjusting firms across the country. Operating out of Toronto Montreal and Vancouver each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

We are currently seeking a National Property Manager to join our team. The successful candidate will enjoy a hybrid working environment.

Role Responsibilities

• Provide technical direction to property adjusters regarding file handling; directing the investigation negotiation and settlement of claims
• Ensure quality standards are met through the review and analysis of quality assurance reviews
• Provide file review feedback and file direction on file completion as required
• In preparation for QA file reviews review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints monitor and ensure resolutions reached
• Review analyze revise and sign adjusters reports ensuring compliance/accuracy and efficiency
• Review fees for accuracy and quality
• Acts in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis investigation policy interpretation settlement negotiation and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion
• Coach mentor and train junior adjusters and new hires
• Prepare and discuss performance reviews with staff members
• Provides guidance and feedback regarding performance
• Support technical training and other development requirements
• Coordinate and facilitate staff meeting on a regular basis
• In conjunction with the Licensing Officer monitor and track licensing status/issues with FSCO and manage criteria for all direct reports
• Monitor and assess resources (capacity) vs. volume in conjunction with management team
• Support and participate in the recruitment and selection of staff
• Participate in business development objectives as set out by the Corporation
• Manage file pending to support production expectations as agreed with management. Percentage of time will vary depending on management responsibilities.
• Support the account management and effective partnerships with dedicated accounts running performance overviews.
• Special projects as assigned by management

Qualifications and Experience

• CIP / FCIP designation or actively pursuing
• Minimum 10 years claims adjusting experience with experience at the management level
• Working towards full Adjusters License
• Proficient with use of Microsoft Office Products (Outlook Word Excel Onedrive)
• Strong communication skills including listening interviewing negotiating and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning
• Effective written skills including those of a technical nature
• Effective oral skills including effective written skills including grammar and those of a technical nature listening interviewing negotiating must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Competencies

• Leadership skills - the ability to lead people effectively
• Business Acumen - the ability to initiate and contribute to business development through visibility displaying of technical expertise and networking
• Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
• Teamwork 5 years experience working with a team and genuine intent to work cooperatively with others
• Determination the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
• Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.