Manager Enterprise Systems
Manager Enterprise Systems
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Job Description
We are seeking a highly skilled and experienced Manager of Enterprise Systems to join our healthcare this role you will be the Service Owner for specified services identified in the Business and Technical Service the role of Service Owner the position is expected to maintain performance within agreed upon service levels manage and develop service continuously improve the quality of service and work with Leadership to implement and retire services. To provide support for Microsoft production systems by planning managing and maintaining an effective information systems network of users and managing the production activities of the system including education training and utilization.
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Job Duties & Responsibilities
Network Design & Architecture: Develop maintain and optimize the hospitals LAN WAN wireless and cloud-connected network infrastructure ensuring scalability security and high availability for clinical and administrative environments.
Team Leadership: Supervise mentor and grow a team of network engineers and support technicians fostering professional development collaboration and operational excellence.
Project Management: Lead or participate in cross-functional projects such as network upgrades expansions migrations and new technology deployments. Manage resources timelines and budgets to deliver initiatives successfully.
Security & Compliance: Implement robust security measures including firewalls intrusion prevention access controls and monitoring tools. Ensure compliance with HIPAA HITECH and other relevant regulations and standards.
Incident Response & Troubleshooting: Oversee prompt response to network incidents outages and performance issues. Coordinate troubleshooting and resolution root cause analysis and preventive action planning.
Vendor & Contract Management: Evaluate select and manage relationships with network hardware and service vendors; oversee contract negotiations renewals and service-level agreements.
Capacity Planning & Performance Optimization: Analyze network traffic and usage patterns; proactively plan for future growth upgrades and evolving healthcare technology requirements.
Documentation & Training: Maintain detailed documentation for network architecture configurations procedures and policies. Develop and deliver training materials and sessions for IT staff and hospital personnel.
Collaboration: Work closely with clinical teams hospital administrators application specialists information security and other stakeholders to ensure network services align with patient care research and operational objectives.
Innovation: Stay abreast of emerging technologies best practices and healthcare trends. Evaluate and recommend new solutions that enhance hospital network reliability performance and security.
Allocates appropriate personnel and resources to ensure delivery of consistent high-quality service.
Oversees the daily operations of the service ensuring compliance with policies and procedures and service agreements.
Manages services throughout the service lifecycle including creation and deployment of new services and enhancements and retirement of existing services.
Establishes and implements short and long-range goals objectives policies and operating procedures for the service that link to IS priorities; set appropriate stretch goals and stay focused to persistently drive to meet or exceed those goals.
Gathers and analyzes data reports and customer satisfaction levels to monitor service and performance and ensure achievement of SLA metrics/goals; recommend service delivery and process improvements and enhancements.
Promotes process efficiency by working with team to reduce unnecessary steps and delays or develop more effective processes.
Represents the service in the Change Control process by determining potential impacts to the services as well as mitigation actions required to minimize impacts.
Establishes and maintains service entry in the Service Catalog and ensure ongoing accuracy of entry.
Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent high-quality service to customers.
Collaborates with Process Owners and ensures high quality and frequent communications throughout the Service Management Lifecycle.
Promotes effective communication with the Integrated Service Desk for First Call Resolution.
Educates staff on processes and procedures.
Ensures staff has the correct skills to deliver their service.
Establishes and monitors vendor accountabilities.
Acts as a contact for their respective services for customers and operations leadership by seeking to understand customer needs providing information responding to inquiries investigating and resolving problems related to the service and educating customer on service.
Monitors incidents and ensures service-related incidents are closed within agreed upon timeframes.
Manages the on-going support of Microsoft production information systems by coordinating/delegating related tasks to appropriate staff monitoring progress and implementation plans and serving as a resource when needed.
Establishes and maintains standards policies and procedures for Microsoft systems appropriateness and accuracy.
Provides assistance to management through participation in committees and through allocation of technical staff to assist with technical projects.
Ensures that The Joint Commission requirements specific to your department are fulfilled but also understands the linkage between your departments requirements and those of the integrated delivery system.
Skills & Requirements
Required H.S. Diploma or GED
Preferred X ITIL 3 - ITIL Version 3 Foundation Exam
Required 9 years experience in information systems selection implementation or support
Preferred Management experience
A bachelors degree will substitute for 4 years of experience
Required Experience:
Manager
Employment Type
Full-Time
