Manager of Client Experience
Manager of Client Experience
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Execute upon client experience strategy that aligns with Zoots initiatives including developing a concrete plan organizing the work coordinating with the team monitoring progress and ensuring deliverables meet Zoots objectives.
- Analyze and refine every stage of the customer journey identifying pain points and opportunities to create seamless personalized and engaging experiences across all touchpoints.
- Partner with marketing sales product operations and other teams to ensure a cohesive approach to customer engagement. Advocate for customer needs in decision-making processes and help drive alignment across departments.
- Lead mentor and develop a high-performing CX team fostering a culture of collaboration innovation and excellence.
- Leverage customer feedback analytics and key performance indicators (KPIs) to identify trends measure satisfaction and implement strategies that enhance the overall experience.
- Identify opportunities to streamline and automate customer experience processes.
- Foster strong relationships with customers building programs that drive engagement and long-term brand loyalty. Implement initiatives such as loyalty programs community engagement and proactive outreach to enhance the customer experience.
- Other duties as assigned.
Required Experience:
Manager
Employment Type
Full Time
