Relationship Officer, General Merchandise
Relationship Officer, General Merchandise
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Job Description
DUTIES AND RESPONSIBILITIES:
1. Vendor Acquisition & Management
Identify engage and onboard high-quality vendors suppliers and brand partners across multiple general merchandise categories.
Build and maintain long-term relationships with vendors to ensure mutual growth and satisfaction.
Negotiate favorable commercial terms margins and promotional opportunities.
2. Performance & Sales Optimization
Monitor vendor performance (sales fulfillment returns ratings) and implement strategies to improve KPIs.
Collaborate with vendors on product assortment planning stock availability and pricing strategies.
Coordinate marketing and promotional campaigns to boost category visibility and vendor sales.
3. Operational Support
Ensure vendors comply with Payarena Malls quality delivery and service standards.
Support vendors in the use of the seller dashboard catalog uploads pricing tools and analytics.
Work cross-functionally with content logistics finance and tech teams to ensure smooth operations.
4. Market Intelligence & Reporting
Stay informed about market trends competitor offerings and customer behavior to guide vendor strategy.
Provide timely reports on vendor performance category revenue and market opportunities.
Recommend improvements to internal processes systems or merchant support initiatives.
JOB REQUIREMENTS
Education:
Bachelors degree in business administration Supply Chain Marketing or related field.
Experience:
3 to 6 years of relevant experience in business development vendor/merchant management or e-commerce operations. Post NYSC experience.
KEY COMPETENCY REQUIREMENTS
Knowledge/Experience:
Strong knowledge of general merchandise product categories and market dynamics in Nigeria.
Proven track record in managing and growing vendor portfolios in retail or online marketplaces.
Excellent negotiation communication and stakeholder management skills.
Analytical and data-driven with proficiency in Excel and e-commerce platforms.
Comfortable working in a fast-paced and target-driven environment.
Preferred Attributes:
Experience with online marketplaces such as Jumia Konga Amazon or Shopify.
Ability to work with multiple vendors and product categories simultaneously.
Customer-focused mindset with strong attention to detail.
Strong commercial acumen and an interest in tech-driven commerce.
Required Experience:
IC
Employment Type
Full-Time
