Sales Support Representative
Sales Support Representative
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1 Vacancy
Job Description
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment our technology our associates and our customers. Come join the team!
Are you looking for a challenge Thats what we offer!
Sales Support Representative
Location: Kennesaw GA
What we are looking for:
A well organized and detail-oriented individual that can provide support to the sales team by relieving them of administrative work. An individual that can work closely with account managers product specialists and product managers to ensure quotations are created in a timely and precise manner while ensuring that HUS guidelines for discounts are adhered to. Lastly someone that can convert quotations to sales orders carefully reviewing order documents to be sure that equipment configuration is correct and that payment terms are within the parameters set by the senior management team.
What you will do:
- Create proposals and quotations from requests received from account managers product specialist and/or product managers via the RFQ; email or phone call. Turnaround time and accuracy are a major priority.
- Distribute quotation making sure that RVPs are copied if discount approval is required; sending copy to product specialist of technical approval is required
- Send copy to financial services for pre-credit review if over required threshold.
- Conducts a thorough analysis of order documentation to determine if all major requirements for a valid order have been satisfied before converting quotation into a sales order.
- Reviews equipment configuration price payment terms and checks to be sure that Order Confirmation Form is signed and that the full quotation has been received with customer initials and date on each page.
- Converts quotation into sales order checking to be sure that warranty installation and training values calculate correctly in each order and following up with service and logistics to update values as required.
- Distributes copies via email to all appropriate parties and hold the original order in the corporate file.
- Acts as a liaison between Account Managers and Operations (i.e. equipment availability) and Financial Services (information for documentation and clearance of orders).
- Makes required changes to sales order as directed by supply chain manager as a result of last minute changes of customer requirements.
- Final review of order prior to final invoicing ensuring that pricing tax partners are correct.
- Cross-train on other equipment product lines to be able to provide backup assistance as needed with processing quotations and order entry. Regularly assist with other product lines to maintain working knowledge and skillset to perform tasks.
- Attend and participate in weekly forecast conference calls regarding order status.
- Manage day to day business within product line with minimal supervision.
- Review customer orders within their assigned product line.
- Process rental orders and order entry related to used equipment.
- Prepare proforma invoices for orders based on contract terms to ensure payments are received as expected.
- Miscellaneous administrative tasks: Quarterly Audit file preparation prepare files for orders to be audited ensure all documents are complete accurate and organized in the file as requested. Other administrative tasks as assigned. Prepare calculation templates for order commissions.
Skills:
- Basic personal computer skills
- Excel
- Word
- Outlook
- Teams
- SAP
- Capable of working in a fast-paced environment
- Detail oriented
- Organized
- Multitasker
- Takes initiative
- Good communication skills
Education and Experience
- Associates degree or vocational apprenticeship (preferred)
- 7 months or more of job-related formal training
- 1-3 years of related work experience
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards rules and regulations issued under the OSH examines workplace conditions to make sure they conform to applicable OSHA ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs job requirements and individual qualifications without regard to race creed color religion or belief national social or ethnic origin citizenship status sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service protected veteran family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you dont fulfill all requirements we look forward to receiving your application in any case.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
