Senior Experimentado - Business Analyst en Service Now
Senior Experimentado - Business Analyst en Service Now
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1 Vacancy
Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC developing and enhancing internal applications and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.We are seeking a skilled ServiceNow Business Analyst who possesses a 50/50 balance of platform technical knowledge and business acumen. The successful candidate will play a crucial part in helping our customers explore the platform product lines and designing solutions that meet their specific business requirements. Your responsibilities will include coordinating with product teams and ensuring a seamless customer experience.
Key Responsibilities
- Conduct workshops and meetings to gather requirements from stakeholders.
- Analyze and determine solutions in collaboration with solution architects and product management teams.
- Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.
- Create design documents user stories and requirements tracker for ServiceNow modules.
- Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.
- Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the 5 Whys technique.
Qualifications
- At least 2 years of proven experience as a Business Analyst preferably in ServiceNow or similar platforms.
- Strong technical knowledge of the ServiceNow platform and its modules.
- Excellent understanding of business processes and ability to translate them into technical solutions.
- Proven ability to run workshops and meetings to gather requirements.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with excellent organizational skills.
- Strong business acumen and the ability to understand and address customer needs.
- Upper-intermediate English proficiency
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity ; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
- Understand the importance of have a correct information management
- Knowledge of Information Security and Data Protection
- Correct Information Security Management
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Business Analysis Communication English Language Logical Thinking ServiceNow PlatformOptional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Creativity Embracing Change Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Learning Agility 11 moreDesired Languages (If blank desired languages not specified)
EnglishTravel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
