Deskside Engineer and Service Management - Central London

Job Description:

Deskside Engineer and Service Management Job Roles Specification and Responsibilities.

This roleprovides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technicalsupport. The role will require a flexible working ethic and a pragmatic approach to IT Support they will have first/second line support background and have good customer service and communication skills along with methodical troubleshooting techniques.

The role will also involve areas of Service Management so experience in any of Risk Management Monthly Reporting Incident Management and Knowledge Management is desirable

Please note due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The role will be 100% on-site working and as a result candidates should be able to travel to central London.

• The group are responsible for providing onsite and remote 2nd Line IT Support.
• You will provide telephone and onsite technical support to end users on-site engineers and implementation teams where required.
• The team will investigate diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:

Typical issue encountered are;

• Desktop/thin client hardware and software issues.
• Laptop hardware and software issues.
• WiFi LTE laptop and desktop support.
• Peripherals such as scanning devices and removable mass storage units.
• Using Active Directory to troubleshoot and resolve customer incidents.
• Using various Citrix tooling related to user sessions.
• Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software.
• Apply knowledge base fixes to resolve a myriad of incidents.
• Update maintain and administer Knowledge base
• Pass relevant knowledge onto service desk.
• Bespoke software configuration knowledge and implementation.
• DHCP DNS desktop support administration.
• Known problem linking and workaround fixes.

Education and Experience Required:

Bachelors degree in Computer Science Engineering Business or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.

Desirable Service Management Skills:

• Monthly Reporting
• Risk Management
• Incident Management
• Knowledge Management

Essential Knowledge and Skills Required:

• Windows 10/11
• Active Directory
• DNS
• DHCP
• Windows Server 2008 and Windows Server 2012R2 Enterprise
• Solid understanding of technologies/hardware supported
• General understanding of related technologies
• Excellent Customer Service

Desirable skills and knowledge/certifications

• Citrix Xenapp.

• Any Microsoft/Citrix/VMWare certification
• Appsense Management
• Other virtualization solutions e.g. VMware
• SCCM
• App-V
• Networking

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select Our comprehensive benefits package (includes private health/medical insurance gym membership and more)
• Perks at Work (discounts on technology groceries travel and more)
• DXC incentives (recognition tools employee lunches regular social events etc)
  

Still reading Wed love to hear from you apply today.

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