SAP iXp Intern - Business Support (limited full-time)
SAP iXp Intern - Business Support (limited full-time)
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1 Vacancy
Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
What youll do
As a Lead2Close Intern for Business Support you help SAPs customer-facing roles (e.g. sales) to be more productive. This allows them to focus on their customer first simplifying the buying experience with SAP.
In your role you bring reliable qualitative and professional assistance on both transactional and business-related questions. You will learn about and support various business applications processes and deal motions therefore gaining a deep understanding of how sales operate in a highly matrixed company.
Handling end-user inquiries detecting the problem decoding the users request troubleshooting and/or identifying the right path for the most efficient resolution
Prioritizing the user experience through empathy and expectation management including de-escalating situations or handling frustrated users
Working in a multi-channel environment where support is provided via chat call-out and ticketing. You will engage in direct chat and ticket exchanges to navigate the user through their usability issues perform transactional fixes and balance speed and quality
Exchanging best practices staying alert on trending issues and following standard execution models to help our team be most efficient
Participating in contributing to or even hosting learning activities to consistently grow knowhow and collaboration
Creating or enhancing knowledge articles so our practices and solution steps can become beneficial to everyone
Managing your presence aligning on absences holidays and priority times so that workloads stay balanced and capacity gaps can be covered proactively. This includes weekend and holiday support during business-critical times as needed
You may contribute input to scope infrastructure or process-related projects
What you bring
- The right candidate is curious and solution oriented. They are a fast learner and easily communicates and connects with people within and beyond the team virtually or in person.
Active university student (pursuing any university degree)
Strong English communication skills
A customer-service attitude: polite helpful quality-oriented and empathetic
Analytical skills/Inquisitive mindset: asks the right questions and analyzes the answers to determine the best next steps
Multitasking/prioritization skills
Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands)
A can-do attitude
Confidence in navigating challenging situations or stakeholders
A team-player mindset
Meet your team
The Business Support team is the liaison between customer-facing roles and their daily applications sales processes and technical development. We specialize on bringing high quality user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague Manila and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success aspiring to be a best-in-class support unit.
#SAPNextGen
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 432835 Work Area: Sales Operations Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid
Required Experience:
Intern
Employment Type
Full-Time
