Senior Customer Advocacy Manager, APJ
Senior Customer Advocacy Manager, APJ
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Job Description
About Zscaler
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AI-powered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.
Zscaler has an incredible story to tell and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers analysts strategists and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. Youll collaborate with diverse creative people around the globe to hone the Zscaler brand increase awareness and demand support partnerships and drive home big wins for the worlds cloud security leader and our customers worldwide.
Were looking for an experienced Senior Customer Advocacy Manager APJ to join our Marketing team. Reporting to the Director Customer Advocacy youll be responsible for:
- Partnering with customer champions to capture their success story via case studies video testimonials press releases media and analyst activities and blogs
- Growing Zscalers customer advocacy program in APJ to drive community success and advocacy within our existing customer base
- Surfacing Valuable Customer Insights: Track maintain and report on customer advocacy tools and assets ensuring that these insights are accessible and actionable for the broader organization
- Working closely with relevant teams to identify and nurture a pipeline of customers aligned with key focus areas for reference activities supporting sales and marketing
- Contributing to customer engagement initiatives and manage related projects aimed at strengthening post-sale relationships and driving future revenue
What Were Looking for (Minimum Qualifications)
- Minimum 10 years of relevant work experience advocacy marketing customer success program management public relations
- Bachelors degree in BA required
- Deep understanding of the sales cycle process
- Willingness to travel up to 10%
What Will Make You Stand Out (Preferred Qualifications)
- Security industry experience is preferred
- Experience with Reference View/Upland RO a plus
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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks and more!
Learn more about Zscalers Future of Work strategy hybrid working model and benefits here.
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.
Required Experience:
Manager
Employment Type
Full Time
