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You will be updated with latest job alerts via emailAt Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If youre looking for a challenge and meaningful role youre in the right place.
Estamos em busca de um Especialista em Atendimento ao Cliente (PCD) talentoso para se juntar nossa equipe. O candidato ideal precisa ser capaz de fornecer solues ao cliente enquanto gerencia as necessidades operacionais e colabora estreitamente com parceiros funcionais (Manufatura Marketing e Vendas Cadeia de Suprimentos etc.) para atender aos objetivos da empresa.
Responsabilidades:
Executar o processo de entrada de pedidos e gerenciar o processo de atendimento de pedidos para um determinado negcio ou grupo de negcios e clientes que normalmente so clientes prioritrios e fundamentais com um alto grau de complexidade.
Manter um conhecimento profundo dos produtos e negcios.
Fortalecer o relacionamento com o cliente desenvolvendo parceirias slidas entendendo as necessidades do cliente e reunindo inteligncia de mercado.
Coordenar as atividades nas contas dos clientes atribudos abordar problemas de forma proativa e implementar solues.
Manter os nveis de servio de acordo com a priorizao do negcio
Diferenciar entre os requisitos do cliente e os recursos da Dow; escolher a melhor soluo.
Apoiar as estratgias comerciais com clientes da Dow de vrios negcios
Requisitos:
Experincia prvia de 3 anos com atendimento B2B
Conhecimento em sistema integrado
Espanhol ou ingls avanado
Diferenciais:
Entendimento de comrcio exterior e importao/exportao.
Suas Habilidades:
Atendimento ao cliente
Proatividade
Esprito colaborativo.
Organizao planejamento e priorizao do trabalho.
Fortes habilidades de comunicao.
Benefits What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer applications. Our global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting .
As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .
Required Experience:
Unclear Seniority
Full-Time