Technical Account Manager

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Join us to help shape the future of AWS Aotearoa during an exciting period of growth including the launch of our new AWS Region in 2025 expected to create 1000 jobs and contribute NZ$10.8B to New Zealands GDP over 15 years.

As a Technical Account Manager (TAM) at Amazon Web Services you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.

You work backwards from your customer to define a support strategy deliver expert advice on AWS services in support of questions project and launch planning and ongoing operational issues.

TAMs are engaged at the account level providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Youll build solutions provide technical guidance and advocate for the Partner
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers understanding their business needs and technical challenges
- Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with Sales Account Managers AWS Solutions Architects Business Developers Professional Services Consultants and Cloud Support Engineers
- With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions metrics detailed prelaunch planning
- Being part of a wider Enterprise Support team youll provide post-sales consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Plan and execute successful business-critical events including product launches migrations and modernisations for your customers on AWS.

A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelors degree

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.