Last Mile Channel Lead, Amazon Logistica
Last Mile Channel Lead, Amazon Logistica
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Salary Not Disclosed
1 Vacancy
Job Description
The Amazon Logistics Senior Channel Relationship Manager is responsible for managing a team of carrier management specialists monitoring Amazon Logistics carriers performance compliance planning weekly and 12-week operational capacity plan in coordination with internal as well as external stakeholders. The role requires someone who has a larger picture of customer experience in mind and high willingness to take ownership. The role also requires a candidate who has skills in identifying patterns along with ability to scrutinize details and suggest solutions to deviations.
Key job responsibilities
- Select train and manage carrier relationship specialists
- Accumulate data from various sources and identify the relevant data out of it and present in a way that would help take action
- Foresee implications based on current data and trend and take necessary actions
- Be organized apt and prompt in notifying the situation and updating the same
- Serve as a liaison between the internal and external stakeholders keeping in mind the objectives limits conformance and information privacy
- Dive Deep on operational issues root causes;
- Create and track operational metrics
- Willing to work during weekends/holidays
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Employee and performance management experience
- Previous experience in last mile transportation/account management
- MS Office experience required with advanced level in Excel
- Fluent English both oral and written
- Performance metrics process improvement or lean techniques experience
- Bachelors degree in Engineering Business Administration Economics Logitics or similar
- SQL or other programming language
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Employment Type
Full-Time
