Service Delivery Manager (Applications)
Service Delivery Manager (Applications)
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Description
Requirements
- Understand business and application requirements translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
- Collaborate and coordinate with other teams on user access reviews disaster recovery or business continuity exercises.
- Provide support for all large-scale activities like system maintenance; project go-live disaster recovery exercise or high severity incidents.
- Provide support during high severity incidents by interfacing with infrastructure and security teams.
- Develop or fine-tune operating procedures to improve operational efficiency adherence to policies or industry best practices.
- Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
- Manage relationships between application and infrastructure teams through brokering and collaboration.
- Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.
Requirements
- Tertiary qualifications in Computer Science Information Technology or related degree;
- Minimum 8 years experience in Service Delivery related to application operations and process management;
- Self-motivated driven a good team player and strong ability to multi-task;
- Excellent verbal written communication and interpersonal skills;
- Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
- Relevant Project Management or ITIL Service Management certifications will be an advantage.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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