Business Systems Analyst II

Thermo Fisher Scientific

Posted on : 23-08-2025

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1 Vacancy

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Job Location

Sofia - Bulgaria

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 23-08-2025

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Are you ready to be a valued contributor within a Global organization surrounded by hard-working and driven individuals Technology within the Contact Center space is evolving quickly we are innovating and we need your expertise!

You will part of a team whose mission is to Deliver technology solutions and insights that enhance operational effectiveness and bring value to our clients

In this position you will analyze business and user needs document requirements support research for technology and solutions and craft the functional specifications for systems and reports. Formulate and define systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Support other IT efforts as needed including document creation communication templates and facilitating non-technical training.

To learn more about our Medical Communication steam visit our website: accountabilities:

Captures and writes requirements and design specifications for large or moderately sophisticated systems.
Analyzes complex issues with requirements and design.
Helps to define interaction of data with other systems/databases at Thermo Fisher or client companies.
Works with developers QA testers validation team members operations team and managers to build and analyze required project documentation.
Assists in time and resource estimates of requirements and design projects.
May manage small-scale projects.
Supports research for technological solutions evaluate vendors and document findings to stay abreast with the latest developments in related technologies shares knowledge with team members.
Trains on new technologies and tools that are related to job duties.
Participates in meetings with internal members and clients and brings tech expertise to brainstorming sessions with a consultative approach.
Learns about contact center technological innovation and Genesys Cloud App Foundry.
Facilitates training to a non-technical audience.

Job Qualification

Bachelors degree or equivalent and relevant formal academic/vocational qualification.
Previous experience that provides the knowledge skills and abilities to perform the job (comparable to 2 years experience working in a software development environment of which at least 2 years must be directly involved in requirement gathering) or equivalent combination of education training & experience.

Knowledge skills and abilities:

Good understanding of system development life cycle and requirements methodology.
Good understanding of requirement gathering methodologies for example Waterfall Agile Spiral JAD sessions as well as best practices.
Ability to detail use cases.
Good understanding of different requirement types such as Business User Functional and non-Functional.
Ability to craft design specifications for moderately complex systems.
Good MS Office skills.
Ability to estimate level of effort for small to medium sized projects.
Strong business skills including the following: documentation presentation interpersonal and communication.
Strong problem solving and analytical skills.
Strong planning and organizational skills.
Ability to interact with relational databases at a basic level.

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age race color pregnancy national origin religion sex gender identity sexual orientation disability veteran status or status within any other protected group.

Required Experience:
IC

Employment Type

Full-Time

Company Industry

Key Skills

Administration And Accounting

Law Enforcement

AECOM

Apache

ABB

Corporate Development

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About Company

Thermo Fisher Scientific

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