E Banking Support Analyst, Retail

GENERAL DESCRIPTION OF POSITION

The E-Banking Support Analyst - Retail is primarily responsible for monitoring compliance for all E-Banking departments including Cash Management internet banking and payments. This role will advise and assist management with preventing risk monitoring requirements design test plan and execution. Quality Assurance will help define integration delivery customer acceptance and feedback. This role will provide support for all day-to-day operations related to digital banking services for banking clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Create edit and maintain policies and procedures for eBanking channels ensuring they are in the appropriate format and adhere to the enterprise standards. This duty is performed daily about 5% of the time.

2. Perform E-Banking audits weekly monthly quarterly and annually and documenting evidence of compliance and noncompliance. This duty is performed daily about 40% of the time.

3. Track and report on E-Banking retail department-inflicted and examination findings adhering to defined tiers of defense and remediation. This duty is performed daily about 5% of the time.

4. Assist management with corrective action for findings and advise management to prevent noncompliance with regulations and standards. This duty is performed daily about 10% of the time.

5. Remain current with relevant laws and regulations including Regulation E NACHA and UDAAP. This duty is performed daily about 5% of the time.

6. Respond to customer complaints and documentation requests and resolve all complaints with compliance approval. This duty is performed daily about 20% of the time.

7. Support E-Banking Retail initiatives and projects determining areas where quality or experience can be improved. This duty is performed daily about 5% of the time.

8. Test system improvements for quality and customer experience. This duty is performed daily about 5% of the time.

9. Prepare management reporting for E-Banking Retail metrics. This duty is performed as needed about 5% of the time.

10. The ability to work in a constant state of alertness and in a safe manner.

11. Completes required BSA/AML training and other compliance training as assigned.

12. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting marketing business administration finance etc. Equivalent to a four year college degree plus 3 years related experience and/or training or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers clients general public and other employees of the organization. ability to read analyze and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports business correspondence and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts such as fractions ratios and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral or diagram formats.

REQUIRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key Alphanumeric Data Entry Spreadsheet Word Processing/Typing

Basic: Accounting Other

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise intermittent standing walking pushing carrying or lifting. May involve some travel and/or work is at times in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job the employee is regularly required to sit; frequently required to use hands to finger handle or feel talk or hear; and occasionally required to stand walk reach with hands and arms stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

- Ability to utilize business continuity planning software
- Keen eye for details
- Excellent written and verbal communication skills
- Requires multi-task capabilities

Required Experience:

IC