DescriptionTo act as the gatekeeper for all incoming delivery requests validating each call-off against all prerequisites before certifying it as ready for scheduling. This role ensures the integrity and accuracy of the entire scheduling process.
DUTIES AND RESPONSIBILTIES
- Receive log and acknowledge all customer delivery call-off requests submitted via the companys application.
- Verify that all conditions for each request are met including station ullage confirmation clear account status and correct application of any rolling balances.
- Proactively engage with customers or the commercial team to resolve any unmet conditions ensuring orders do not get stuck in the system.
- Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.
- Communicate the final validated list of ready-to-schedule call-offs to the Scheduling Team.
Key Interfaces:
- Internal: Distribution Planning Team Scheduling Team Customer Success (all levels).
- External: Customers.
Requirements - BSc in Business Administration Logistics or a related field.
- 2-4 years of experience in order management customer service or logistics coordination.
- High attention to detail and a methodical approach to processes.
- Strong problem-solving skills and the ability to communicate clearly and professionally with customers.
- Proficiency in ERP and CRM systems.
Benefits - Private Health Insurance
- Opportunities for Professional Growth and Career Advancement
- Paid Time Off
- Training & Development
- Competitive salary
- Collaborative and supportive work environment
Required Experience:
IC