Sales Operations Team Lead (Travel Solutions) - Silom
Sales Operations Team Lead (Travel Solutions) - Silom
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is Thailands leading Corporate Travel Agency Solution.
Job Responsibilities:
- Developing and executing operational strategies that align with company goals.
- Setting and tracking performance KPIs for the operations team making improvements as needed.
- Overseeing daily corporate operations ensuring policies and procedures are followed.
- Leading and mentoring the team to create a productive and supportive work environment.
- Providing training programs to enhance skills in corporate air ticketing and customer service.
- Handling customer cases professionally ensuring satisfaction and maintaining strong relationships.
- Negotiating and renewing contracts with suppliers to secure the best rates and services.
- Generating reports on operational performance and customer service quality.
- Utilizing technology to streamline operations including the adoption of booking systems and CRM tools.
- Staying updated on travel industry trends and innovations to enhance services.
- Identifying potential operational risks and developing contingency plans to mitigate them.
Qualifications:
- Bachelors degree in Business Administration Operations Management or a related field.
- 5-10 years of experience in operations management within the travel industry specifically in air ticketing.
- Strong understanding of air ticketing systems pricing models and distribution channels.
- Proven leadership and team management skills with a history of optimizing operational performance.
- Strong analytical and problem-solving abilities with expertise in data-driven decision-making.
- Excellent communication and interpersonal skills capable of building strong client and partner relationships.
- Proficiency in travel management software and GDS platforms (e.g. Amadeus Airline agent portal).
Benefits:
- Working hours: Monday Friday 09:00 18:00 hrs.
- SSO
- Group insurance
- Provident Fund
- Variable bonus
- Annual leave: 8-10 days (Prorated)
- Health check-ups
- Near BTS Silom Line
Employment Type
Full Time
Key Skills
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