Sr Product Consultant
Sr Product Consultant
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Job Description
Join us at Entrust
At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.
Our growing company relies on curious dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected mobile and secure world. Entrust Datacard technologies and expertise help government agencies enterprises and financial institutions in more than 150 countries serve and safeguard citizens employees and consumers. Each year our solutions secure billions of transactions and every day our technologies issue and manage more than 10 million secure identities. How do we do all of this Together.
Join us. Together well create solutions for a more connected mobile and secure life.
For more information visit . Follow us on Twitter YouTube and LinkedIn.
Position Purpose:
Sr Product Consultant is responsible for providing Entrust customers and partners with technical support for a variety of operational network server or related services via telephone chat and e-mail. Also delivers security software solution to government enterprise and banking customers including onsite installation training and solution support. The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must.
Responsibilities:
Summary
Mainly responsibilities of Entrust Japan engineers can be categorized two parts. One is CS (Customer (Technical) Support). And the other one is PS (Professional Services). Both parts are required excellent technical skills. Also excellent interpersonal skills are required because daily communication with customers are extremely important.
Note: Percentage indicates the workload of each job function.
CS (Customer/Technical Support) (60%-70%)
Resolves customer concerns raised during installation operation maintenance or product application or compatibility matters.
Troubleshoots highly complex technical problems of software.
Escalate and co-work with R&D team to solve a technical issue
Documents customer information and recurring technical issues to support product quality programs and product development.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
PS (Professional Services) (30-40%)
Provide technical consultation with customers about their system such as customizing upgrade new software installation and a new environment creation
Capture customers requirement for Professional Services (installation update modification new system deployments and so on.)
Perform cost scope schedule estimation for PS projects
Documents customers requirement and create official documents such as Level of Engagement and Statement of Work.
May work at client site from time to time.
Typically involves extensive interaction with sales systems engineering product development and other members of cross-functional teams.
Perform minor modification on products based on customers requests
Plan and manage Professional Service projects. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.
Basic Requirements:
Bachelors degree in Computer Science engineering or equivalent
Applicant must have a minimum of 5 years of technical experience and working knowledge of the following:
o PKI technologies: Certification Authorities(Entrust Microsoft CA ejbCA or others) LDAP Directories(Microsoft AD OpenLDAP) HSM the standards (TLS X.500 an X509v3PKCS) and the security policies and procedures (CP/CPS WebTrust)
o IAM technologies : Single Sign-on 2nd factor mobile biometric and risk based authentication
o IoT SIEM DLP knowledge is preferable but not mandatory
Knowledge of and experience with large IT infrastructure
Working experience in Linux and Window Server
Knowledge of web servers (e.g. IIS Apache) application servers (e.g. WebSphere WebLogic Tomcat) networking (TCP/IP routers firewalls load balancers).
Strong analytical troubleshooting organizational and problem solving skills.
Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
Ability to work in a collaborative team environment.
Business level communication in English and Japanese
Travel requirements typically range between 25 50%
Preferred Requirements:
1 Year experience working for an IT Help Desk or Call Center.
Experience with virtualization software knowledge such as VMWare ESX server.
Experience with Salesforce RemedyForce or other CRM (Customer relationship management) an asset.
Knowledge of ITIL methodology and implementation.
Java and C programming languages an asset.
If you have a strong work ethic enjoy a fast paced dynamic environment
#LI-JB2
At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.
Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.
Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.
We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact
If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.
Apply today!
For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube
For US roles or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation contact .
Recruiter:
James BeckRequired Experience:
Senior IC
Employment Type
Full-Time
