Strategy & Operations Manager
Strategy & Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pinterest Support Operations (PSO) is the primary customer support function at Pinterest and a key part of the customer experience with our consumer and ad products. As a Strategy & Operations Manager on the team youll drive critical insights and operating mechanisms that connect Support to business outcomes. Youll partner with leaders across Product Engineering Sales and Trust & Safety to fundamentally improve how we execute. With exceptional analytical skills an insatiable curiosity and an entrepreneurial get stuff done mindset youll help us build the future of support shaping the executive agenda and driving changes that will impact Pinners Advertisers Merchants Creators and Business Partners at scale.
What youll do:
- Business Analytics & Reporting. Lead enterprise health and insights reporting for PSOowning OKRs Monthly Business Reviews and monthly/quarterly Support insights. Define the critical KPIs that matter build executiveready narratives and translate trends into actions that drive operational rigor and performance.
- Strategy & Special Projects. Tackle highimpact strategic initiatives. Frame ambiguous questions run the analyses and craft crisp recommendations. Present insights and recommendations to senior leadership and drive the follow through of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.
- Planning & Forecasting. Support company-level strategy-setting and planning efforts. Establish a continuous improvement flywheel for PSO that prioritizes executes and measures impact.
- Program/Project Management. Structure and execute on projects by developing work plans gathering and synthesizing relevant information and developing final recommendations. Align stakeholders surface risks/decisions and keep critical workstreams moving.
What were looking for:
- 5 years of toptier experience. Youve been a top performer in Strategy & Operations BizOps consulting investment banking product or support operations and/or other highly analytical roles at a fast-growing company; familiarity with consumer internet and media ecosystem is a plus.
- Exceptional data analysis skills. Youre a true expert in a variety of advanced analytical tools including Excel GSheets and SQL (and in areas youre not you have the growth mindset to learn it); experience with Tableau or similar BI tools and advanced visualization is a plus; familiarity with AI tools is highly welcomed.
- Strategic structured thinker. You bring firstprinciples thinking to ambiguous problems and focus teams on the highestleverage questions.
- Entrepreneurial selfstarter. You thrive in ambiguity independently seek information corral resources and deliver results without waiting for direction.
- Strong communication and executive presence. You move seamlessly from deepdive analytics to succinct executiveready storytelling; you influence decisions and build alignment across diverse stakeholders.
- Highenergy positive team player. Low ego high collaboration instinct; proven ability to lead crossfunctional workstreams and scale operating mechanisms for a small (but mighty) team.
- Bachelors degree in a relevant field such as Business Economics Finance Data Science Operations Research or equivalent experience.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit ourPinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
#LI-REMOTE
#LI-JH4
Required Experience:
Manager
Employment Type
Full Time
