Fulfilment Representative
Fulfilment Representative
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2025
Job Description
Who are we
MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk save up to 70% on back-office costs and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.
Read more about ushere
Position Purpose Statement
The main purpose of this role is to serve as the initial line of defense in validating workers qualifications certificates and achievements in accordance with MyPass Globals procedures while maintaining the required KPIs. This position will ensure all validation tickets go through a thorough process for accurate approval or rejection and precise data entry in the system.
Your Day to Day:
- Responsible for entering the worker credential data into the MyPass platform (Reference Number Ticket Name Expiry Date) as applicable in the particular certificate or attainment.
- Responsible for sending Approval or Rejection of certificates or attainments through the Admin Portal Platform.
- Conducts validation and/or verification of qualifications and licences using Registered Training Organization website references.
- Responsible for identifying documents that may have been altered tampered with or are fraudulent.
- Responsible for detecting potentially altered tampered or fraudulent documents.
- Responsible for escalating fraudulent documents by requesting a Rejection action at the Admin Portal.
- Responsible for own continuous learning through complete attendance on learning sessions ticket calibrations reading Fulfilment Spaces processes and updates.
- Responsible for escalating to Fulfilment Leads new or archived names of Registered Training Organization when discovery occurs during validation or verification process.
- Responsible for following the Resolve and Escalate process.
- Responsible for following the Primary Source Validation process.
- Responsible for following the Reporting a Bug in Fulfilment Tools process.
Our Ideal MyPasser:
- Flexible to work on shifting schedule and on holidays
- Has a keen eye for detail.
- Good team player and is able to work with minimal supervision
- Fluency in spoken & written English
- Attention to detail and a methodical systematic approach to your work (essential)
- Excellent computing skills (including Excel Word)
- Excellent database administration skills
- Experience with a variety of customised software applications
- Clear and accurate communication (must have reliable quality internet connection for situations when working from home is required e.g. COVID Lockdowns)
- Understanding of Construction Manufacturing Oil & Gas Heavy Industry preferred
- Willingness to work Night Shift (9:00 pm-6:00 am) & to work on weekends (Saturday/Sunday) is preferred
- Absolute discretion and confidentiality - Ensure confidentiality and privacy is respected and maintained at all times with respect to MyPass Global clients staff products and services
Information Security Accountabilities
- Understand own contribution to the effectiveness of the Information Security Management System (ISMS)
- Understand own responsibilities within the ISMS (e.g. Acceptable of Use Assets Policy Information Security Policy)
- Understand the consequences of non-compliance with the requirements of the ISMS
- Understand information security guidelines related to own job role
Measures of Success
- Accuracy - 3 (90-94.99)
- Service Level Attainment - 3 (98-98.49%)
- Productivity - 3 (90-95.99%)
- A 0.10 point bonus will be applied to the final score of everyone provided there is no erroneous approval of a fraudulent certificate.
Development Objectives
- 0-3 Months
- Develop an intimate understanding of the product and range of use cases.
- Complete Onboarding and Clui compliance training
- Complete the Verification Training.
- Familiarize oneself with common issues that may arise in document validation.
- Validating simple certificates/SOA/Identification
- Learn the process of escalating complex issues and documenting any discrepancies
- Review performance with supervisor.
- 3-6 Months
- Master the verification process for simple certificates
- Continue refining document validation skills focusing on handling more complex documents
- Generate 98% QA accuracy in Level 1 tickets
- 6 12 Months
- Master the verification process for complex certificates
- Take an active role in suggesting process improvements to improve efficiency of the verification process.
- Become eligible for upskilling to Fulfilment Specialist
Life at MyPass:
* Accessible and friendly office in Cebu IT Park
* Celebrate You - Anniversary gifts as early as your first work anniversary!
* Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out and a company-sponsored Healthcare Insurance worth PHP 110000.00.
* Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory Time Offs!
* Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunities
* Get Rewarded and Recognized - Your impact to the business is seen and recognized through our Monthly Value Awards
* Be Comfortable - Casual Friday every day!
* We Love to Have Fun - Team outings weekly lunches team events the list goes on
* Generous Employee Referral Program - Rewards for referring top talent
Feel valuable
Were big on culture. So much so that the team weve carefully curated are not only high-performers theyre also excellent humans. We foster an environment that is open respectful and collaborative where the status quo is challenged and both success and failure are celebrated.
MyPass champions diversity at all levels of the company and we live by our core values that set us apart. We cultivate an inclusive culture and do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are dedicated to creating a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our mantra is to make things happen every single day.
Our company values:
Bring out the best- We connect and empower people to build a safer future. We strive to create a positive and enduring impact no matter how small.
Challenge the norm- We pursue innovation by practising curiosity and always asking why. We challenge assumptions by seeking opportunities for growth and improvement.
Treat people well- We treat our customers employees and partners as equals. We foster meaningful relationships through trust compassion and respect.
Walk the walk- We are accountable for our goals actions and collective vision. We work with integrity and are true to our word.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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