Customer Care Specialist

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Customer & Driver Services Team is looking for two new colleagues as Customer Care Specialisthaving permanent contractand therole descriptiondetailed below:

Main responsibilities are :

• Answering phone calls from customers or suppliers resolving or redistributing their phone requests.
• Resolves or forwards requests received by phone/in writing to specialists in other departments via CRM V2.
• Responds in writing to requests received from Ayvens customers and suppliers on dedicated operational email addresses.
• Records all requests received from Ayvens customers both by phone and email in CRM V2 and specifies the reason for the request.
• Follow up on the resolution of telephone/written (email or fax) requests received from Ayvens customers or suppliers and forwarded to other departments for resolution and ensure that the resolution has been communicated to the customer/supplier or communicate it to them personally.
• Provides support to the Back Office team in sending documents to customers or suppliers (repair agreements powers of attorney etc.).
• Updates the database with customer contact details in CRM V2.

To be able to achieve all of this you need to have:

• University degree or in progress
• Very good interpersonal skills and customer orientation
• Strong communication skills and collaborates effectively with others verbally and in writing
• Very good level of English language speaking and writing
• Open honest reliable accurate with high ethical standards
• Team player: people oriented passionate about his/her job
• Good relationship builder shows respect in interaction with colleagues and customers
• Good knowledge of MS Office.

You mayapply by accessing Workday / Menu / Jobs Hub / click on the Customer Care Specialist role posted.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.