People Services Helpdesk Admin (Fixed Term Contract)
People Services Helpdesk Admin (Fixed Term Contract)
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Job Description
Job Title
People Services Helpdesk Admin (Fixed Term Contract)Job Description Summary
This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits Payroll Compensation Regulatory & Compliance Employee Relations Information Technology Talent Acquisition Talent Management HRIS Procurement and Accounts Payable functions. He or she will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.Job Description
About the Role:
- Provide Tier 1 HR support to U.S.-based employees in a large complex organization covering the full employee life cycle from hire to retire.
- Respond to inquiries from employees and managers regarding standard HR procedures policies and Workday transactions.
- Deliver high-quality customer service via phone chat and email ensuring timely resolution within SLA and KPI targets.
- Collaborate with HR Centers of Excellence and stakeholders to support Tier 1 operations and COE initiatives.
- Manage HR tickets maintain ownership of tasks and effectively communicate updates and resolutions using various platforms.
About You:
- Bachelors degree preferred open for fresh graduates or 2 years of relevant experience handling sensitive employment information; Workday experience is a plus.
- Strong customer service communication and problem-solving skills with the ability to work independently in a fast-paced detail-oriented environment.
- Willingness to work night shifts or a shifting schedule; demonstrates urgency adaptability and ownership of tasks.
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
Were committed to providing work-life balance for our people in an inclusive rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.
We have a vision of the future where people simply belong.
Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.
INCO: Cushman & Wakefield
Employment Type
Full-Time
