IT Service Desk Technician

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Spanish Speaking IT Service Desk Technician to join our team in Liverpool UK. you will be responsible for accepting logging and responding to IT support requests from across the AHK group in the UK and globally including in Latin America.

As part of the IT Support Service team be responsible for initial incident triage and troubleshooting before resolving the issue or escalating to the relevant team. A proactive approach to customer service and support is necessary in this role along with the ability to build trust with stakeholders and meet SLAs.

ABOUT US

Alfred H Knight is a totally independent family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection analysis and consultancy services to the metals and minerals solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing sampling and analysis. We thrive by continuing to re-invest in our facilities technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Strong experience in a similar role providing excellent support to stakeholders.
• Solid relationship management and interpersonal skills with a focus on listening and questioning.
• Proven ability to support end users across various communication platforms such as live chat.
• Experience using tools such as Google Apps and ITSM Software such as Freshservice or ServiceNow.
• Google G Suite (Gmail Google Chat Google Docs) is preferred but equivalent experience with Office 365 is considered.
• Windows Desktop/Server Operating Systems.
• Android Mobile and Apple iOS Operating Systems.
• 8x8 VOIP Phone Systems or equivalent VOIP Phone Systems.
• Experience using Mobile Device Management Solutions such as AirWatch or Kandji.
• Active Directory - User Administration.
• Knowledge of Citrix VMWare or Cisco / Meraki Technologies (advantageous).
• Windows OS Deployment.

Required Qualifications

• University degree in IT or a relevant field would be advantageous.
• ITIL certification is desirable.

Required Languages

• Spanish - ability to speak and converse in fluent Spanish is essential

BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension life assurance and an employee assistance program.

If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Required Experience:

IC