FX Pro Services Associate
FX Pro Services Associate
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Job Description
Description
Forex Pro is the institutional brokerage and trading services . Pro Services Associate is a front end 24/5 client servicing position responsible for the maintenance and servicing of Institutional and VIP clients. The team directly supports Institutional Sales and liaise between all departments and business functions to expedite client inquires and requests.
What will you be doing
- Provide clients with best-in-class white-glove service on phone and email
- Obtain in-depth knowledge of the clients products and services to intelligently and efficiently address client inquiries
- Assist in gathering the necessary documentation required for any regulatory/compliance needs and due diligence procedures
- Manage a variety of cases such as trade/pricing issues bridge integrations FIX API connection issues with utmost professionalism
- Monitor and create various data sheets for informational and record keeping purposes and present to key stakeholders
- Participate in variety of Marketing Compliance and/or Informational outreach campaigns through phone or emails
What you need to possess:
- Must have strong verbal and written communication skills in English
- Able to cover 3 different shifts - 9am-6pm 4pm-12am and 12am-8am. And also willing to be flexible to meet market related coverage
- High customer service orientation.
- Natural curiosity and feeling the need of getting to the bottom of an issue and quick to learn
- High energy to be able to deliver on multiple fronts at a time in a very fast moving environment
What is good to possess:
- Basic understanding of the financial markets and being good with numbers
- Sales or Customer Service experience
- Excel knowledge on an intermediate level
Hours:40 hours/week - Monday to Friday. Shifts based on weekly rotation 9am-6pm 4pm-12am and 12am-8am.
What we offer:
Dynamic and Friendly work environment
Open and transparent communication
Opportunity to join a great team
Social Incentives Package
Team outings and corporate events
If you are interested please send your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
InterContinental Recruiting
Please contact us with any questions:
Email:
Phone: (w)
Recruitment license from National Agency of Employment No 2087/22.07.2016
Required Experience:
IC
Employment Type
Full Time
