Senior Customer Success Manager (UK)

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI the platform personalizes content tone and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2 Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus Samsung Wayfair and Dyson Attentive ensures enterprise-grade compliance and deliverability supporting trillions of interactions across more than 70 industries. To learn more or request a demo visit or follow us on LinkedIn X (formerly Twitter) or Instagram.

Attentives growth has been recognized by Deloittes Fast 500 Linkedins Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

We are looking for a driven customer success person to join our team as a Senior Customer Success Manager (UK). You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing sales product and design to bridge the gap between product and customers. Your core responsibility will be working with Attentives strategic customers as a trusted consultant and to own customer relationships completely.

What Youll Accomplish

Cement the relationship with new and existing customers including: onboarding integration account growth new product adoption and renewals
Develop a consultant perspective to customer communications questions and meetings
Lead and present at regular customer meetings both in-person and over video conference
Analyze customer usage to form accurate forecasts and to have complete visibility into renewal pipeline; identify clearly communicate and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Work closely with the executive team to translate customer feedback into specific product requirements

Your Expertise

4 years of account management experience required preferably at Martech SaaS company
Experience owning customer renewals
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design data management and internal tools)
Experience navigating complex work processes tight timelines and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM toolsInterest in startups software and entrepreneurship
Comfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)

#LI-CG1 #LI-DNI

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each others champions

Champion the Customer - Our success is defined by our customers success

Act Like an Owner- Take responsibility for Attentives success

Learn more about AWAKE Attentives collective of employee resource groups.

If you do not meet all the requirements listed here we still encourage you to apply! No job description is perfect and we may also have another opportunity that closely matches your skills and experience.

At Attentive we know that our Companys strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations please let your recruiter know.

Required Experience:

Manager