Customer Communications Centre Assistant Manager
Customer Communications Centre Assistant Manager
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Job Description
Contract Type: Full-time Permanent
Join bpha as a Customer Communications Centre Assistant Manager (CCCAM)
At bpha we dont just deliver serviceswe build relationships empower communities and strive to make a positive difference every day. If youre a passionate leader who thrives on collaboration empathy and ambition this is your opportunity to help shape the future of customer experience.
About the Role
As our new Customer Communications Centre Assistant Manager youll lead a team of hybrid advisors handling general queries and repairs. Youll be the driving force behind a high-performing customer-focused environmentensuring every interaction reflects our values and delivers excellence.
What Youll Do
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Lead with empathy: Coach and support your team to deliver outstanding service across all channelsemail WhatsApp social media and more.
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Take responsibility: Monitor performance resolve complaints and implement improvements that make a real impact.
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Be better together: Collaborate across departments to build strong partnerships and share knowledge.
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Stay ambitious: Identify trends design training plans and drive innovation to improve the customer journey.
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Empower your team: Recruit onboard and develop advisors to be confident capable and customer-first.
What Youll Bring
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Proven experience leading large teams in a fast-paced customer service environment.
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Strong communication coaching and influencing skills.
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A proactive mindset with a passion for continuous improvement.
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Tech-savvy with solid MS Office skills.
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Knowledge of housing and property repairs (desirable).
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GCSEs (AC) in English and Maths; NVQ or management training (desirable).
Our Values
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We take responsibility We do what we say own our actions and choose the right path over the easy one.
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We show empathy We listen respect and care for our colleagues customers and environment.
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We are better together We collaborate celebrate diversity and achieve more as one bpha.
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We are ambitious We learn innovate and strive to make a bigger impact every day.
Ready to Lead with Purpose
If youre excited to inspire a team champion customer excellence and live our values wed love to hear from you.
INDMED
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Manager
Employment Type
Unclear
