Customer Service Representative I
Customer Service Representative I
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Job Description
Location: 510 Technology Drive STE #300 Irvine CA
Shift: Monday Friday 8:00 AM 5:00 PM flexible
Summary:
The Customer Service Representative I serves as the primary point of contact for customers before and after sales supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries coordinating with internal departments to resolve issues related to product information pricing shipping warranty claims and repairs while also identifying new and add-on business opportunities.
What You Will Do:
- Serve as a liaison for internal and external customers answering calls and processing email requests with professionalism and accuracy.
- Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution.
- Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
- Perform data entry in Salesforce and ensure all order and customer records are up to date.
- Meet required KPIs including purchase order processing call handling and email response times.
- Follow up on customer inquiries and support improvements in communication workflow and process guidelines.
- Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
- Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned.
What You Need:
Required:
- High School Diploma or equivalent
- 2 years of relevant experience preferably in medical technology
Preferred:
- Bachelors degree
$24.82/hr. - $33.58/hr. salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Unclear Seniority
Employment Type
Full-Time
