Hotel Maintenance Technician II
Hotel Maintenance Technician II
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Job Description
This position is responsible for maintenance repair and upkeep of hotel building guest rooms banquet rooms common spaces outside grounds and equipment. Completes preventative maintenance tasks and works to ensure proper maintenance and upkeep of company assets. Follows CSM high standards of quality to ensure guest satisfaction.
Building Maintenance:
Performs building maintenance tasks and repairs including repair and troubleshooting of HVAC mechanical plumbing and electrical systems as well as hotel equipment and appliances.
Performs painting finishing minor carpentry and exterior/grounds tasks.
Conducts regular inspections upkeep and cleaning of pool and spa if applicable to property.
Utilizes experience and expertise in building maintenance to provide guidance and assistance to other team members.
Assists in ensuring compliance with preventive maintenance program for hotel building guest rooms banquet rooms common spaces outside grounds and hotel equipment.
Maintains accurate records of maintenance activities equipment status and repair logs in companys work order management software. Sets an example for others with work order management software compliance.
Assists with efforts to ensure sufficient room inventory and meeting spaces are available and in proper condition and repair to meet sales projections and maximize revenue.
Responsible for proper use and safeguarding of all maintenance equipment and supplies.
Assists in efforts to control maintenance expenses and safeguard equipment and supplies.
Conducts routine and proactive inspections of hotel property and grounds to maintain standards per CSM brand local state and federal regulations.
Drives/operates motorized carts skid-steers lifts and other machinery if applicable to property.
Guest Service:
Drives guest satisfaction by responding to guests requests in a friendly timely and positive manner.
Sets a strong example for others through exceptional guest service.
Utilizes in-depth knowledge of hotel property guest room repairs and common area maintenance to drive guest satisfaction.
Performs service recovery efforts and partners with other hotel leaders to resolve guest concerns.
Collaboration and Teamwork:
Collaborates with team members vendors and contractors to complete work orders projects and improvements.
Collaborates with other departments in a respectful and courteous manner to recommend and implement maintenance service solutions.
Takes ownership of maintenance issues and ensures proper follow-up with stakeholders.
Promotes collaboration and a positive respectful and professional work environment.
Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary.
Work Safely
Sets an example for others by working safely at all times and maintaining a clean and safe work environment in compliance with CSM brand local state and federal regulations.
Identifies potential safety concerns/hazards and works with appropriate stakeholders to implement resolutions.
Operates all equipment and machinery following safe and proper procedures.
Maintains knowledge of hotel emergency procedures.
Follows all CSM procedures for guest/employee incidents.
Uses proper personal protective equipment at all times when necessary.
Self-Management:
Demonstrates effective self/workload management and the ability to work with minimal supervision.
Behaves in a manner that aligns with CSMs core values and sets a positive example for others.
Adheres to CSM attendance policy general work rules and department procedures.
Attends all required department and hotel meetings and ensures important information is communicated to others.
Understands and executes on all CSM and maintenance specific standard operating procedures (SOPs).
Completes all assigned duties inside or outside the normal scope of responsibilities within the maintenance department.
Education: High School diploma or GED required. Certified Pool Operator (CPO) and appliance repair certification is desired or the ability to obtain certification based on property needs.
Experience/Knowledge/Skills/Abilities: 4 years of building maintenance experience is required. Attention to detail customer focused and the ability to perform job duties in a fast paced environment. Strong problem solving and trouble shooting skills. Demonstrates clear written and verbal communication skills. Self-motivated and ability to multitask and prioritize work. Must have a current and valid drivers license with safe driving record.
Physical Requirements: Ability to push pull and lift up to 100 pounds on a regular basis throughout shift. Ability to walk and stand for extended periods of time. Ability to perform physical activities such as bending twisting grasping lifting pushing pulling using hand tools and climbing ladders. Periodically works outdoors and in environments with varying temperatures including cold and heat exposure.
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities duties and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands with or without accommodation.
This document does not create an employment contract implied or otherwise other than an at-will employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race color religion gender gender identity sexual orientation national origin age disability marital status veteran status or any other area prohibited by applicable laws and regulations
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .
Required Experience:
IC
Employment Type
Full-Time
