Travel Consultant - American Express
Travel Consultant - American Express
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Salary Not Disclosed
1 Vacancy
Job Description
What you need to thrive
- Proven ability to provide premium customer service ideally in a Call Center environment.
- Experience servicing customers ideally in hospitality concierges/lifestyle servicing high-end customer service or sales roles. Travel reservation experience is a plus.
- A passion for building customer loyalty by carefully listening building rapport and providing extraordinary customer care using strong written and verbal communication skills.
- Ability to fluently speak and write in English.
- Natural consultative skills with the ability to offer confident recommendations
- Sufficient geography knowledge
- The resilience and composure to remain positive under pressure and constantly evolving circumstances
- A problem solver youll be able to effectively explore Card Member issues and offer the best creative solutions with a view to resolving on the first contact
- A mathematical mind with an eye for detail and accuracy
- Computer skills are vital as youll be using multiple tools and systems daily
- Excellent time management & multi-tasking skills
- High level of integrity to work with customer information and treat it sensitively
- Ability to collaborate in person with all colleagues of all levels
- Ability to thrive in a metric driven and team-based environment with a healthy drive to meet and exceed goals
- The flexibility to work shifts including nights and weekends
- Bachelors degree associate degree and college undergrads may apply
Why American Express
- Attractive base pay
- Competitive performance-based bonus
- Health dental vision and life insurance
- Free HMO coverage from day 1 for the employee and eligible dependents
- Retirement Fund
- Career development including training and career growth
- Generous maternity/paternity paid leave
- Private mothers room
- On-site gym
- Yoga/Dance studio
- Rest & Relaxation rooms (game room library karaoke movie and lounge)
- On-site clinic
Additional Details:
- Location: BGC Corporate Center 2 5th Avenue corner 30th Street Bonifacio Global City Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
To know more about our recruitment process you may watch this short video What to Expect: Recruitment at American Express
You lead the way. Weve got your back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Works Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Works Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asias Best Companies to Work For 2021
We are AON HEWITTS BEST EMPLOYER forand 2019 in the Philippines
ICT Awards Best Global In-House Center Company forand 2019
ICT Awards HALL OF FAME
J.D. Powers ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work Philippines CERTIFIED
Great Place to Work ASIA CERTIFIED
Great Place to Work GLOBAL CERTIFIED
Ranked in the Top 10 of Fortunes 100 Best Companies to Work For List in the US for the second consecutive year.
At American Express we know that with the right backing people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead taking commerce to new heights or encouraging people to explore the world our colleagues are constantly redefining whats possible and were proud to back each other every step of the way.
When you join Team Amex you become part of a diverse community of over 60000 colleagues all with a common goal to deliver an exceptional customer experience every day. Here youll learn and grow as we champion your meaningful career journey with programs benefits and flexibility to back you personally and professionally. Every colleague shares in the companys success.
Together well win as a team striving to uphold our company values and powerful backing promise to our customers communities and each other every day. And well do it with integrity and in an environment where everyone is seen heard and feels like they truly belong.
Join #TeamAmex and lets lead the way together.
As a brand built on going above and beyond to provide the best customer experience having the most exceptional colleagues is paramount. As the face of the company you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching all while learning what it means to continually set the standard for world class customer-first service.Find your place in service on #TeamAmex.
Get a first-class start to your travel career.
If you have a flair for exceptional customer service an aptitude for learning and natural curiosity this role is for you. With an intensive paid training and coaching program heres your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a key player in the travel industry
From learner to leader see the bigger picture.
Once youve completed the training you will be ready to take whatever travel request comes your way. Heres just some of what you could be doing each day:
You will delight our Premium Card Members with unforgettable experiences
As a consultant you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements
You will receive in-depth training to enable you to be a travel expert and you will know where to look to find the information you need to assist travelers with their changing travel plans such as trip cancellations re-bookings and exchanges. Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
You will research plan and execute customized travel experiences through booking domestic and international flights car and/or hotel travel arrangements
You will use your in-depth knowledge to help Card Members access their exclusive benefits including how to make the most of their Membership Reward points.
You take your understanding of new and existing product offerings value proposition and relevance to the Card Member to curate your recommendation
At times you will need to de-escalate a Card Members stress when unforeseen travel situations arise
You will always put the Card Members experience at the forefront of everything you do reinforcing the Membership First mindset and winning their loyalty
Required Experience:
Contract
Employment Type
Full-Time
