Engineer, Systems Infrastructure
Engineer, Systems Infrastructure
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Job Description
Work Schedule
Flex Shifts 40 hrs/wkEnvironmental Conditions
OfficeJob Description
We are looking for an outstanding Engineer Systems Infrastructure support to join our team. This exceptional opportunity will enable you to work with advanced infrastructure systems ensuring flawless operation and continuous improvement. You will collaborate with cross-functional teams and provide support to maintain our competitive edge.
Key responsibilities are:
Ensure system security and data integrity
Provide technical support and training to users
Troubleshoot and resolve hardware software and network issues
Maintain detailed documentation of systems and procedures
Collaborate with other engineers to deploy new technologies.
Skills/ Qualification/ Experience
Bachelors degree in a relevant field (e.g. Information Technology Computer Science IT Project Management etc.) or relevant certification or relevant experience 2 years of experience in IT support or a similar role
Proven knowledge of networking VPN and remote access tools
Knowledge of Azure AD Exhange and Microsoft OS & Tools
Experience with ITSM tools and solutions such as ServiceNow
Understanding of SLA and KPI consistency and management
Strong problem-solving and analytical skills
Good communication skills
Ability to work independently and multi-functionally
Strong time management and organizational skills
Adaptability to changing technologies and client needs
Fluent in English written and spoken.
Advantages:
ITIL Certification
Any other relevant certifications courses and qualifications related to Information Technology Technical Support
Management Role:
No management responsibility
Working Conditions:
Work is performed in an office or clinical environment with exposure to electrical office equipment.
Employment Type
Full-Time
