Principal Responsibilities and Duties:
- Greet patients on the phone with exceptional customer service
- Monitor and route clinic voicemail messages
- Schedule appointments for patients
- Respond to all requests from providers patients and other staff in a professional manner
- Communicate critical information to staff in a timely manner
- All other duties as assigned
Knowledge Skills and Abilities Required:
- High school diploma is required. An Associates Degree in business administration or related field is preferred.
- Previous experience in a health care setting is preferred but not required.
- Work requires interpersonal skills to communicate effectively with patients and staff
- Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
- Ability to multi-task in a high volume extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
- Ability to work independently in a remote or virtual environment managing time effectively and meeting expectations without direct supervision
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