Collections Supervisor
Collections Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Build the Future with Us EquipmentShare is Hiring a Collections Supervisor
At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.
Were hiring a Collections Supervisor at our Corporate HQ in Columbia MO and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. To help run the day-to-day activities of the collections department. Act as team-lead and main point of contact for team members with questions. Help train and facilitate tough phone calls for new team members.
Salary range: $65K-$73K. Factors including past experience and location may affect final compensation rate.
Primary Responsibilities
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Handle collection calls and or correspondence in a fast-paced goal-oriented collections department
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while staying engaged with our customers
- Utilize negotiation and decision making skills; in addition to strong communication skills
- Treat customers with respect and responds with empathy
- Demonstrate sensitivity and compassion in difficult situations
- Demonstrate personal excellence including punctuality integrity and accountability
- Work independently and in a team environment
- Think critically and exercise independent judgment
- Handle a high volume of outgoing calls to assigned delinquent customers
- Handle incoming phone calls regardless of assigned branches effectively resolving customer and branch questions
- Communicate and follow up effectively with both customers and branch personnel on a timely basis
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Effectively communicate with customers and co-workers both verbally and written
- Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
- Supervise credit/collections personnel in designated area reporting up to Collections Manager
- Oversee credit/collections procedures so that the portfolio departmental and company goals are met
- Other duties as assigned.
Why EquipmentShare
Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.
Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
- Competitive compensation
- Full medical dental and vision coverage for full-time employees
- Generous PTO paid holidays
- 401(k) company match
- Gym membership stipend wellness programs (earn PTO and prizes!)
- Company events food truck nights and monthly team dinners
- 16 hours of paid volunteer time per year give back to the community you call home
- Career advancement leadership training and professional development opportunities
About You
You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.
Were looking for people who:
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy effort and optimism every day
Skills & Qualifications
- Experience in the equipment rental industry specifically required
- Strong foundation in spreadsheets Excel and Google Sheets
- Strong verbal and written communication; ability to communicate with Finance team
- Ability to function as a team player
- Associates degree or higher in Accounting or relevant field preferred
- Knowledge of construction liens preferred
Education and Experience
- 3 years of experience in credit/collections required
- 3 years in a related supervisory position required
Physical Requirements
- Must be able to sit for prolonged periods at a desk and work on a computer.
A Workplace For All
At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.
We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.
EquipmentShare is an EOE M/F/D/V.
Required Experience:
Manager
Employment Type
Full Time
