IT Support Technician
IT Support Technician
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USD 24 - 24
1 Vacancy
Job Description
Founded in 1995 ESN is a Small Disadvantage Business (SDB) Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nations defense. For more than two decades we have been providing our military and government customers with mission-critical services including engineering and technical support strategic and program management testing and evaluation operations support and information technology. We are committed to proven repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.
We are seeking an IT Support Technician.
Located on-site in Chesapeake VA.
We have a position for a tech to join our small internal Information Systems Team! This persons focus will be providing support to users troubleshooting and configuring workstations phones peripherals etc. during normal business day hours. Being part of a small team means regular opportunities to participate in/learn other information technology areas such as: Server hardware and software Linux networks firewalls cybersecurity development automation cloud virtualization etc.
Responsibilities:
This position is on-site/in-office weekdays from 0830-1700.
- Receives documents and processes IT support requests.
- Tracks IT support requests to completion.
- Provides Level 1 technical assistance to users to assess the issue provide resolution and/or escalate triaged issues. Other tasking as assigned.
- Occasional after-hours/on-call work and possible light travel may be required.
- Standing stooping use of (step) ladder and lifting may be required. Shall be able to lift moderate weight (up to 50 pounds) from the floor.
- Facilitate transport of IT equipment to various locations.
- Performs other duties and works schedules as assigned by management which may include changes to duties responsibilities or work hours as required to meet contractual obligations mission requirements or the needs of the organization.
Education:
- Military IT training AND experience OR 2 years of direct IT experience in a business environment
Qualitification
Required:
- US Citizen
- Hold or be eligible for a DoD Secret security clearance.
- Reside within commuting distance of Chesapeake VA.
- At least one current certification of: CompTIA A Network Microsoft Windows 10 or 11 or Linux (CompTIA LPIC or Linux Foundation).
Preferred:
- IT support experience in a military environment.
Required Skills:
- End-user support via phone/chat/remote maintaining Windows 10/11 browser support/configuration supporting/installing Microsoft Office general knowledge of Office365 PC/laptop repair (including handling support via OEMs) configuring/troubleshooting/supporting various peripherals (printers docking stations etc.)
Preferred additional experience:
- Some hands-on experience with Linux basic understanding of PKI demonstrable knowledge of basic network devices protocols cabling and WiFi.
The above job description is not intended to be nor should it be construed as exhaustive of all responsibilities skills efforts or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
Required Experience:
IC
Employment Type
Full-Time
