Travel Counselor - TS AU MNL Backfill (ADL Global)
Travel Counselor - TS AU MNL Backfill (ADL Global)
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Salary Not Disclosed
1 Vacancy
Job Description
Excellent customer service skills
1-3 years of relevant work experience in a Good travel vertical
Good communication skills
GDS knowledge - SABRE
Has attention to detail
Must be flexible on any shift schedule
Ability to multitask
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work as a family. We support each other. We grow as a team. And to us thats what makes a world of difference.
Lean about our travel counselor opportunities and start your journey.
The mission of the CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger building commercial value and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Position Responsibilities:
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience
You build CWTs commercial value
Sell products that are of commercial value to CWT and contribute to CWTs profitability.
Remain current on value we provide to each customer.
Adapt and change as requirements of the business change.
You strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis.
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
Assist travellers with their travel requests from Air Hotel to Car bookings and exchanges.
Handle both calls and e-mails involving customer and vendor queries.
Ensure that calls and e-mails are handled with sensitive approach towards SLA
Ensure that First Call Resolution (FCR) is provided or proper escalation protocol is followed
Provide and maintain a high level of Customer Satisfaction
Ensure quality of work and review handled traveler cases.
Adherence to Moxie Mail Management process
Ensure team and effective communication is displayed at all times (High on Voice Capabilities)
Ensure that Key performance indicators are met
Ensure that the traveler is provided resolution in minimum possible time by coordinating with concerned departments
Ensure expected login hours delivered on a daily basis
One should foster ethical environment and respect company policies
Required Experience:
Exec
Employment Type
Full Time
