Member Service Representative
Member Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Member Service Representative New Scarborough Location!
About Us
Headquartered in Lewiston Maine Dirigo Federal Credit Union is a profitable and fast-growing community credit union. At Dirigo were more than a financial institution were a member-owned cooperative built on relationships trust and service. As we open the doors to our newest branch in Scarborough were excited to welcome team members who share our passion for helping people achieve financial well-being.
The Opportunity
As a Member Service Representative youll be a trusted guide for our members helping them navigate their financial options solving problems with care and providing solutions that improve their financial well-being. Youll build meaningful relationships and be part of introducing our credit union to a new community.
What Youll Do
Welcome members and provide exceptional service in-person and over the phone
Open new accounts process loan applications and educate members on credit union products and services
Assist members with everyday financial needs from account inquiries to problem resolution
Proactively identify opportunities to improve members financial lives through products services and education
Provide backup support to the teller line and process a variety of financial transactions accurately and efficiently including deposits withdrawals loan payments and transfers
Support new branch initiatives and community outreach as we establish our presence in Southern Maine
Ensure compliance with credit union policies security procedures and regulatory requirements
What Were Looking For
Experience in customer service sales or financial services preferred
Strong communication and relationship-building skills with a genuine desire to help others
Problem-solving mindset with a focus on creating positive member experiences
Ability to learn and explain financial products clearly
Strong attention to detail and comfort working with numbers
Team-oriented mindset with the flexibility to adapt in a new and growing branch
Why Join Us
Be part of something new and help us open and grow a branch from the very beginning
Competitive salary and benefits package including health dental and vision insurances retirement plans disability coverage and HSA contributions for enrolled participants
PTO beginning at 12 days/year and 11 paid holidays
Supportive and adaptive leadership with room for growth within a mission-driven organization
We embrace the people helping people philosophy of credit unions and are united by making a difference within the lives of our members and communities
To Apply
Applicants can visit Dirigo Federal Credit Union - Job Opportunities () or email Jessie Garretson at .
Dirigo Federal Credit Union is an equal employment opportunity employer and we provide a supportive culture committed to diversity equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression national origin veteran status or any other classification protected by law. Employment decisions are based on merit qualifications and business needs.
Required Experience:
Unclear Seniority
Employment Type
Full Time
